Quality Assurance Specialist

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Quality Assurance Job Compensation:

• $19.00 to $23.50/HR (depending on experience).

Quality Assurance Job Responsibilities:

• Perform timely quality assurance reviews of NFJP/CSBG participant cases through the implementation of quality assurance practices designed to monitor program compliance, performance outcomes, integrity, and accurate payment issuance.
• Maintain professional and technical knowledge of NFJP/CSBG program regulations, policies and procedures, and related database systems.

• Coordinate with NFJP/CSBG staff on case corrections related to client eligibility, policy compliance, and funding requests.

• Review vendor payment requests for completion and accuracy, including verification of vendor agreements and/or contract execution, appropriate documentation and when necessary, resolve related inquiries and/or problems.

• Assist with data collection and reporting requirements in coordination with MIS including data and source documentation review/validation and error correction.

• Maintain an effective data collection and reporting system designed to track and communicate quality assurance issues and resolutions.

• Conduct case audits and make written recommendations based on the audit findings.

• Assist with developing and facilitating technical assistance and training staff.

• Assist with the development of written policy and procedures related to all aspects of NFJP/CSBG programs.

• Attend meetings, conferences, workshops/trainings, as assigned.

• Perform special projects and other duties as assigned.

Quality Assurance Job Qualifications:

• High School Diploma or equivalent supplemented by two years of post-secondary coursework in a relevant field. Note: Additional years of work experience in a relevant field can be substituted for one year of education. Bachelor’s degree preferred.

• At least 1 year of experience in quality control, auditing, case management, or related field.

• Proficient level of experience using computer programs such as Microsoft Copilot 365 applications.

• Strong written and oral communication skills with demonstrated ability to interact diplomatically with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization.

• Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies, and recommending concrete solutions to enhance service delivery and agency performance.

• Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time.

• Ability and willingness to travel and work irregular hours (non-standard and evening).

Work Environment, Physical, and Sensory Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.

Physical Demands:

• Employees are frequently required to stand, walk, sit, and bend.

• Occasionally required to lift and /or move up to 30 lbs.

• Occasionally required to drive.

• Noise levels in this work are usually semi-moderate.

Tools & Equipment Used:

• iPad, iPhone, laptop computers, projectors, copy/scanner machine, computer.

• Be able to scan documents and encrypt documents as necessary

• First aid equipment, fire extinguisher. Usage varies by position.

Additional Eligibility Requirements:

None

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.