Quality Assurance Specialist
Marriott Vacations Worldwide · New York City M&S ·
- Category
- QA
- Salary
- USD 30 – 40 / hour
The Quality Assurance Executive ensures the accuracy of sales documentation, loan applications, and financial contracts while providing high-quality service to vacation owners and guests. This role involves monitoring sales processes, addressing paperwork discrepancies, and assisting guests with property and portfolio information.
Expected Income: $30/hr - $40/hr
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Quality Assurance Executive, a typical day will include:
Assure complete and accurate processing of documents pertaining to sales.
Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
Review details of contracts with customers.
Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.
Always follow company policies and safety procedures.
To Become a Quality Assurance Executive:
Available to work a flexible schedule to include weekends and holidays.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.