Quality Assurance Officer

About the Job

Locations: Ortigas

Corporate Title: Junior Officer to Manager

Work Arrangement: On-site

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Quality Assurance Officer.

In this role, you will ensure the accurate and timely execution of quality assurance, compliance, and governance tasks within the Consumer Collections Group, helping the team meet SLAs for day-to-day operations while upholding regulatory standards. Your role supports the effective implementation of collection strategies and promotes a customer-first mindset through the review of financial and non-financial requests and consistent quality checks on deliverables.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Ensure accurate and timely processing of quality assurance, compliance, and governance deliverables
• Adhere to agreed SLAs for various business-as-usual (BAU) activities within the Consumer Collections Group
• Ensure effective and efficient execution of collection strategies in accordance with BSP policies and other regulatory requirements
• Foster a "customer is first" culture in the delivery of the main job purpose
• Review, process, and monitor the resolution of financial and non-financial requests within the division, following SLA guidelines
• Conduct quality assurance checks during the completion of deliverables

What we're looking for

• Holder of a Bachelor's degree
• Possess a minimum of 3 years of collections experience in a mid-management role, specifically with a consumer loan product
• Demonstrate knowledge of the Consumer Credit Cycle
• Familiarity with BSP Regulations and other relevant internal and external policies of the bank
• Proficient in MS Office applications

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth