Quality Assurance Manager

Quality Assurance Manager

What You’ll Do:

The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high-quality resident and guest experience. The Quality Assurance Manager serves as a critical bridge between Construction, Community Management, Facilities and Experience, ensuring seamless transitions, reducing repeat failures, and driving long-term asset performance.

The ideal candidate combines a strong construction foundation with multi-family operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.

The Company You Will Join:

At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.

What You’ll be Responsible for:

Quality Assurance & Site Inspections

• Conduct routine site quality assurance reviews across the portfolio.
• Participate in unit walks, construction site walks, model inspections, and conduct spot checks to proactively identify where quality improvements efforts should be made.
• Evaluate unit interiors, common areas, amenity spaces, back-of-house areas, exterior appeal, and overall asset condition.
• Assess compliance with Thrive operational standards, brand standards, and maintenance expectations.
• Identify recurring deficiencies and operational breakdowns.
• Develop scalable solutions that eliminate repeat failures.

Operational Excellence & Standards

• Create and refine inspection protocols, scorecards, and reporting tools.
• Ensure consistency in execution across all communities.
• Support standardization of best practices in facilities, safety compliance, and resident experience.

Maintenance & Asset Condition Oversight

• Assess preventative maintenance programs and work order trends.
• Review site-level maintenance practices to ensure long-term asset preservation.

Documentation & Reporting

• Maintain centralized quality assurance documentation and reporting systems.
• Track implementation of corrective actions and verify sustained improvement.
• Produce detailed inspection reports with actionable recommendations.
• Track trends across the portfolio, including recurring deficiencies and improvement opportunities.
• Deliver executive-level summaries on asset condition, risks, and quality performance metrics.
• Translate site observations into data-driven insights that inform operational strategy.

Training & Stakeholder Collaboration

• Partner closely with leaders and business owners to ensure cross-functional efficiency and expectations across the organization.
• Coach teams on improving execution and preventing recurring issues.
• Develop and deliver training programs on quality standards and process adherence.
• Serve as a mentor to help teams build long-term capability rather than dependency.

Process Improvement

• Develop and refine quality assurance programs tailored to multifamily operations.
• Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies.
• Partner with leadership to drive repeatable, scalable quality processes across the portfolio.
• Other duties as assigned.

What Success Looks Like:

• Measurable improvement in quality across the portfolio.
• Significant reduction in repeat maintenance issues and recurring deficiencies.
• Improved work order trend data and decreased preventable issues.
• Strong, collaborative alignment between teams and leadership.
• Clear executive visibility into asset condition, risks, and quality performance.
• Teams that demonstrate improved capability, accountability, and ownership of standards

Qualifications and Skills:

• High school diploma or equivalent required, bachelor’s degree in Property Management, Construction Management, Facilities Management, Engineering, or related field preferred.
• 5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.
• Strong construction background preferred.
• Experience in multifamily required; additional experience in hospitality a plus.
• Demonstrated ability to analyze operational data, including work order trends and performance metrics.
• Ability to read and interpret construction drawings and building documentation strongly preferred.
• Proficiency with property management and project management software.
• Exceptional eye for details and high-quality standards.
• Coach mindset with the ability to influence behavioral change.
• Highly organized, self-directed, and comfortable operating across multiple sites.
• Strong written and verbal communication skills, with the ability to build trust across the organization.

Perks and Benefits:

• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave

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