Quality Assurance Manager (Medical Lab / Office Hours)

Company Profile

Join one of Singapore’s leading academic health systems, recognised for its excellence in healthcare, research, and education. The organisation has been ranked among The Straits Times’ Best Employers and listed in the Top 10 of Singapore’s Leading Employer Awards, reflecting its strong commitment to employee growth and engagement.

With a people-first culture, they are dedicated to staff development and workplace well-being. You can look forward to a meaningful career with an organisation that values innovation, compassion, and excellence in advancing health for the community.

Work location: North

Working hours: Monday to Friday, 8.30am to 6pm

Responsibilities:

• Ensure compliance with regulatory and accreditation standards, including ISO 15189, CAP, CLIA and MOH requirements.
• Lead and coordinate internal, external and accreditation audits, including audit preparation, findings management and follow-up.
• Develop, implement and maintain the Quality Management System (QMS), including policies, SOPs, manuals and document control.
• Monitor compliance with established procedures and drive continuous quality improvement across laboratory operations.
• Manage quality incidents, complaints and non-conformances, including Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA).
• Monitor key quality indicators such as turnaround time (TAT), error rates and specimen rejection rates, and lead improvement initiatives.
• Support proficiency testing / EQAS activities and monitor corrective actions arising from quality assessments.
• Identify and assess operational and strategic risks, developing appropriate mitigation and business continuity plans.
• Develop and monitor Key Risk Indicators (KRIs) and support Enterprise Risk Management (ERM) and Internal Governance (IG) activities.
• Conduct risk and governance audits and prepare risk assessments, management reports and stakeholder updates.
• Work closely with laboratory, clinical and corporate stakeholders to strengthen quality, risk management and regulatory compliance.
• Lead and mentor team members while driving quality and risk initiatives across functions.

Requirements:

• Degree in Medical Laboratory Science or a related discipline.
• Min. 2–5 years of experience in a core laboratory environment focusing on laboratory regulatory compliance, accreditation and Quality Management Systems (QMS) within a public or private healthcare institution.
• Good understanding of Risk Management and Quality Management Systems (QMS).
• American Society for Clinical Pathology (ASCP) and/or Enterprise Risk Management (ERM) certification is an advantage.
• Proficient in Microsoft 365, IT applications and AI tools.
• Minimum 2 years of leadership experience, with demonstrated ability to lead teams and cross-functional quality and risk initiatives.

📩 Your recruiter: WhatsApp your CV/resume to Celine at 8977 7051 for a quicker response.

You may also drop your resume via email to [email protected] – only shortlisted candidates will be notified.

Celine Chan I Reg. No: R21103433

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