Quality Assurance Manager

A quality assurance manager role overview

A quality assurance manager ensures that all operational processes meet established standards of excellence by developing and maintaining quality systems, conducting audits, and analyzing performance data. They lead initiatives to improve product and service quality, ensure regulatory compliance, and foster a culture of continuous improvement across departments.

What will I be doing?

As a quality assurance manager, you will be responsible for performing the following tasks to the highest standards:

• Develop and implement robust quality control systems and procedures across operations.
• Monitor and analyze performance metrics to ensure compliance with quality standards.
• Prepare and present regular quality reports to management.
• Conduct internal audits and ensure adherence to regulatory requirements.
• Maintain and update quality documentation, including SOPs and compliance records.
• Ensure compliance with all Hilton and Forbes standards.
• Lead initiatives to improve product and process quality while reducing supply chain costs.
• Train team members on quality standards, procedures, and best practices.
• Foster a culture of continuous improvement and quality excellence throughout the organization.

What are we looking for?

A quality assurance manager serving Hilton brands is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• 3-5 years of experience in quality assurance in hospitality.
• Demonstrated strong knowledge of Forbes standards and Hilton regulations.
• Excellent analytical, communication, and leadership skills.
• Strong understanding of regulatory frameworks and proprietary quality protocols.
• Experience conducting audits and preparing detailed quality reports.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the world’s best workplaces.

We support the mental and physical wellbeing of all team members, so they can thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton team member travel discount program. Hilton prioritizes understanding and integrating our team members’ unique perspectives and voices—along with those of our guests, owners, suppliers, and partners—to cultivate a diverse and inclusive environment for all.

We are an equal opportunity employer and value diversity at our company. We ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment.