Quality Assurance & Integrity Specialist

Quality Assurance & Integrity Specialist

Company Overview

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview

The Quality Assurance & Integrity Specialist plays a vital role in advancing quality, compliance, and organizational integrity across RTI's programs and services. This position supports high-reliability practices that promote the health, safety, rights, and dignity of the individuals we serve.

Working closely with the Compliance & Quality Assurance Manager and operational leaders, this role conducts audits, monitors compliance, reviews documentation, analyzes trends, and supports corrective action initiatives to strengthen regulatory compliance, reduce organizational risk, and promote continuous quality improvement throughout the organization.

Role Responsibilities

Compliance & Quality Assurance

• Conduct internal audits of programs, services, and documentation to evaluate compliance with regulatory, contractual, licensing, and organizational standards.
• Perform routine documentation reviews and targeted compliance audits.
• Review participant and program records for accuracy, completeness, consistency, and timeliness.
• Maintain audit tools, compliance tracking systems, monitoring schedules, and documentation logs.
• Assist with the development, implementation, and follow-up of corrective action plans.
• Support internal audits, external licensing reviews, accreditation activities, and documentation requests.

Organizational Integrity & Risk Monitoring

• Monitor compliance trends involving documentation, incidents, grievances, and quality findings.
• Identify systemic risks, recurring deficiencies, and organizational integrity concerns.
• Escalate high-risk findings to Compliance & Quality Assurance leadership.
• Support development of risk mitigation strategies and preventive actions.
• Strengthen internal controls and organizational accountability.

Documentation & Reporting

• Prepare weekly, monthly, quarterly, and ad hoc compliance and quality reports.
• Monitor documentation timelines and follow up on missing, incomplete, or overdue records.
• Track identified documentation deficiencies through resolution.
• Assist with updating forms, templates, audit tools, and tracking systems.
• Analyze compliance and documentation data to identify trends and support operational improvements.

Incident & Quality Review

• Review and monitor General Event Reports and other incident reports.
• Ensure reports are accurate, complete, timely, and compliant with reporting requirements.
• Request corrections or additional documentation when needed.
• Identify reporting concerns, repeat incidents, missed deadlines, and health or safety risks.
• Assist with root cause analysis, quality investigations, and system-level corrective actions.

Training & Collaboration

• Provide guidance regarding documentation standards, compliance expectations, and quality practices.
• Partner with operational leaders to resolve compliance gaps and improve processes.
• Support development of training materials, job aids, communication tools, and audit resources.
• Participate in quality improvement, compliance, and organizational initiatives.

Integrity & Accountability

• Promote ethical, accurate, person-centered documentation throughout the organization.
• Reinforce accountability for documentation quality and regulatory compliance.
• Support leadership in identifying patterns of non-compliance and documentation concerns.
• Promote timely completion of corrective actions.
• Foster a culture of transparency, continuous improvement, and organizational integrity.

Required Qualifications & Experience

• Bachelor's degree in Human Services, Healthcare, Public Health, Business Administration, Quality Assurance, Compliance, or a related field (or an equivalent combination of education and experience).
• Minimum two years of experience in human services, healthcare, compliance, quality assurance, documentation review, or a related administrative role.
• Experience reviewing documentation for accuracy, completeness, consistency, and timeliness.
• Experience maintaining reports, tracking systems, or compliance-related records.
• Experience using Electronic Health Records (EHR/EMR).
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
• Must successfully pass all required background studies and remain eligible to provide services under Minnesota Department of Human Services requirements.
• Must meet Office of Inspector General (OIG) screening requirements.

Preferred Qualifications & Experience

• Experience writing clinical, case management, service delivery, or 245D documentation.
• Experience reviewing documentation for licensing, payer, or regulatory compliance.
• Knowledge of Minnesota DHS regulations and licensing requirements.
• Experience in residential services, behavioral health, disability services, mental health, or case management.
• Experience conducting internal audits and supporting licensing reviews.
• Experience managing incident reports, grievances, or quality improvement initiatives.

Benefits of Working at RTI

• Generous PTO: Accrue paid time off based on tenure, up to 120–208 hours annually depending on years of service.
• On-Demand Pay: Access your earned pay anytime.
• Paid Holidays: 7 company-paid holidays plus 1 floating holiday.
• Retirement: 401(k) with company matching contribution.
• Health Benefits: Medical, dental, and vision insurance.
• Professional Growth: CEU courses, monthly paid trainings, and career advancement opportunities.

Compensation: $58,000-$65,000 per year

Type: Full-Time, Exempt

Location: Mendota Heights, MN

Physical & Mental Requirements

Employees in this role must be able to:

• Walk, stand, sit, bend, and climb stairs.
• Use hands for writing, typing, and data entry.
• Lift up to 40 lbs. and occasionally exert physical effort during duties.
• Maintain vision and hearing necessary for reading records, operating office equipment, using a computer, and driving a vehicle.

Be the difference by making a difference. Advance your career in mental health today and help strengthen quality, compliance, and person-centered care at Residential Transitions, Inc., an award-winning organization that puts the people they serve and employ first.

RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,