Quality Assurance Inspector/Supplier Liaison

DEPARTMENT: Quality Assurance - ISO

REPORTS TO: Quality Manager

To provide our suppliers and customers (to include internal customers) with technical support on quality issues. Working with cross-functional teams, including production and support (Sales, Purchasing, Planning, Production Engineering, etc.), for resolution of problems in a timely manner is imperative. Support quality system(s) development, changes, and maintenance, be proactive, promoting and assuring a high quality product, service, or support with minimized or reduced cost; work for cost reductions and savings; investigate and document root cause and corrective measures for internal entities and suppliers (where required); and to promote the team environment for the overall good of the Company's vision, ideals and success.

SPECIAL TRAINING NEEDED: Magnetic Particle Inspection (MPI) Level II Preferred

Experience with manufacturing processes and part conformance. Experience with customer interactions to resolve customer problems. Experience with: handling internal quality issues, process evaluation and their resolution and implementation; root cause failure analysis and investigation; collecting, processing, analysis, compiling data in a report format. Background in and use of ISO standards and their compliance. Possess the ability to: read print drawings and read and apply GD&T tolerances; work with and lead individuals and teams; good writing and communication skills; computer skills and ability to use Microsoft office and other programs as needed; use standard measuring tools and devices; work with little or no supervision and meet deadlines and timing.

• Acts as a contact on manufacturing process quality issues for any outside customer requiring assistance.
• Assures defect data entry is in place for those manufacturing operations required to collect quality data.
• Review/monitor trends of non-conforming material (NCM) to assist with the minimization/elimination of such causes leading
to said NCM.
• Occasionally review manufacturing documentation (Work Orders, Purchase Orders) to ensure correctness and that it contains
the necessary criteria and provisions for effective inspection of products.
• When required, compiles and reports quality data to assigned customers using defined reporting agreements.
• Initiates and tracks internal/external product deficiencies and works with engineering for a timely disposition of such
product.
• Participate in communication with customers to discuss quality issues, particularly those issues found by the customer or in
the field, as needed.
• Reviews and processes customer returns (Return Material Authorization, or RMA), including, but not limited to, inspection
and disposition.
• Serve as point of contact with suppliers to communicate nonconformance's and returns of production items, to include
initiating the return to supplier process.
• Performs additional duties as required by management.

• Seeing – Required
• Speaking- Required
• Hearing – Required
• Standing – Frequently
• Walking – Frequently
• Sitting – Occasionally
• Lifting – Often, up to 25-pounds
• Carrying – Often, up to 25-pounds
• Pushing – Occasionally
• Pulling – Occasionally, up to 60-pounds
• Climbing – Rarely
• Balancing – Rarely
• Bending – Frequently
• Twisting – Occasionally
• Reaching – Frequently
• Grasping/Handling – Frequently, for dexterity, fine finger handling
• Stooping/Crouching – Rarely
• Kneeling – Occasionally
• Crawling – Rarely