Quality Assurance Executive - Shadow Ridge

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Quality Assurance Executive, a typical day will include:

• Assure complete and accurate processing of documents pertaining to sales.

• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.

• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.

• Review details of contracts with customers.

• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.

• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.

• Always follow company policies and safety procedures.

To Become a Quality Assurance Executive:

• Available to work a flexible schedule to include weekends and holidays.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.