Yanmar America · Adairsville, GA ·
On-site Quality Assurance Engineer at Yanmar America in Adairsville, GA, focused on identifying, tracking, and resolving product quality issues for Yanmar equipment. Day to day: root cause analysis, warranty evaluations, corrective actions with suppliers and factories, and quality reporting using Excel and BI tools like Power BI/Tableau/Minitab.
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Location: Adairsville, GA
Full-Time | On-Site
Yanmar America is seeking a Quality Assurance Engineer to join our team in Adairsville, Georgia. This position plays an important role in identifying, tracking, and resolving product quality issues. The Quality Assurance Engineer works closely with suppliers and Yanmar factories to develop and implement corrective actions and continuously evaluates the quality of Yanmar products in support of new product and feature development.
This position also serves as a technical subject matter expert on assigned Yanmar products, supporting the Customer Support Division with detailed root cause analysis, failure evaluations, complex repairs, and warranty claims.
Develop data models and tools, as needed, to identify, track, and report trending quality issues.
Monitor warranty, quality, and technical support data to identify and produce detailed reports on failure trends.
Manage the development and implementation of corrective actions and product countermeasures.
Perform root cause analysis on failures in support of quality investigations and warranty judgments.
Lead Quality Assurance meetings with suppliers and Yanmar factories, including meetings outside of normal business hours as needed to resolve quality issues.
Draft and publish product bulletins and campaigns.
Collaborate with Quality Control to support Quality Management System (QMS) functions.
Serve as the subject matter expert on assigned Yanmar products to support the Customer Support Division with complex repairs and warranty claims.
Support the Product Lifecycle Management (PLM) process by leading final quality audit testing procedures.
Audit internal quality processes in accordance with ISO 9001 requirements.
Bachelor's degree in Engineering or another related quality or technical field.
Three (3) years of engineering experience.
Excellent communication, analytical, and project management skills.
Strong problem-analysis and resolution skills.
Ability to multitask while maintaining a professional attitude.
Technical equipment systems knowledge and comprehension.
Excellent organizational, oral, and written communication skills.
Familiarity with industry concepts, practices, and procedures.
Ability to create useful reports using multiple data sources with complex linkages to help inform business decisions.
Knowledge and functional use of Microsoft Office tools, with Microsoft Excel experience required.
Strong technical writing skills.
Strong detailed documentation creation and management skills.
Ability to work effectively with multidisciplinary teams.
Experience in the industrial engine, construction equipment, or agricultural equipment industry.
Prior ISO 9001 auditing or Quality Management System (QMS) experience.
Data management and analysis experience, including experience with Power BI, Tableau, Minitab, or comparable data tools.
Prior experience working with a multidisciplinary team.
Prior experience leading meetings and managing projects.
Bilingual English/Japanese skills are a plus.
Ability to routinely participate in conference calls outside of regular business hours.
Ability to work 8+ hours per day in a plant/office setting.
Ability to occasionally lift and move up to 20 pounds in an office or similar setting.
Ability to navigate all areas of the building and facility as needed.
Ability to travel an average of approximately 10% domestically and internationally and manage travel expenses in a cost-efficient manner.
At Yanmar, you'll have the opportunity to work with a global organization and collaborate across engineering, quality, customer support, suppliers, and manufacturing teams. This role offers the opportunity to directly influence product quality, solve complex technical problems, and contribute to the continued improvement and reliability of Yanmar products.