Quality Assurance Engineer II

Role: Software Quality Engineer II

Location: Chennai - Hybrid (3 days in office per week)

Job Summary

As a Software Quality Engineer II, you will serve as a senior quality engineering professional responsible for driving testing strategy, automation excellence, and release confidence across complex Salesforce and Agentforce implementations. You will play a critical role in ensuring scalable, high-quality solutions by partnering with product, engineering, architecture, and business teams throughout the software development lifecycle.

This role requires advanced expertise in test planning, automation strategy, risk management, integration testing, AI solution validation, and quality governance. The successful candidate will be recognized as a trusted quality leader who influences engineering practices and continuously improves quality outcomes.

Key Responsibilities

Quality Strategy & Test Leadership

• Define comprehensive testing strategies for Salesforce, Agentforce, and integrated enterprise solutions.

• Lead test planning activities across multiple initiatives and releases.

• Establish quality objectives, coverage models, and release-readiness criteria.

• Identify quality risks early and drive appropriate mitigation strategies.

• Provide informed recommendations regarding release readiness and production deployment decisions.

Advanced Testing & Engineering

• Design and oversee test coverage for complex end-to-end business processes.

• Lead integration, API, data validation, and cross-platform testing efforts.

• Validate AI-powered capabilities, including Agentforce workflows, conversational experiences, prompt-driven interactions, guardrails, and decision logic.

• Drive adoption of risk-based testing and quality engineering best practices.

Automation & Innovation

• Lead development of scalable automation frameworks and continuous testing solutions.

• Improve automation coverage, execution efficiency, and quality metrics.

• Introduce AI-assisted testing approaches to improve productivity and effectiveness.

• Establish testing standards and reusable frameworks supporting enterprise delivery.

Mentorship & Collaboration

• Mentor and coach Quality Engineers across testing methodologies, automation, and quality practices.

• Provide technical leadership during defect triage, root cause analysis, and release activities.

• Collaborate with Product Managers, Architects, Developers, and Delivery Leaders to establish shared ownership of quality.

• Drive continuous improvement initiatives across the quality engineering function.

Quality Governance

• Define and monitor quality metrics, defect leakage trends, automation effectiveness, and release health indicators.

• Contribute to quality audits, governance reviews, and organisational quality initiatives.

• Support continuous improvement efforts aimed at reducing production defects and increasing delivery confidence.

Required Skills and Competencies

Technical Skills

• Test Strategy and Planning

• Advanced Quality Engineering Practices

• Automation Framework Design

• API and Integration Testing

• Risk-Based Testing

• Release Validation and Governance

• Test Data Management

• Defect Prevention and Root Cause Analysis

• Quality Metrics and Reporting

Preferred Technical Experience

• Salesforce Sales Cloud

• Salesforce Service Cloud

• Salesforce Experience Cloud

• Salesforce Platform Architecture

• Agentforce

• CI/CD Pipelines

• Postman/Testfully

• Selenium, Playwright, Provar, Tosca or equivalent

• SOQL or SQL

• Azure DevOps

• Jira

Pearson Power Skills

• Strategic Thinking

• Leadership and Influence

• Collaboration

• Communication

• Critical Thinking

• Continuous Learning

• Adaptability

• Artificial Intelligence Literacy

Qualifications (Education & Experience)

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.

• Typically 4+ years of experience in Software Quality Assurance or Quality Engineering.

• Proven experience leading testing efforts for large-scale enterprise systems.

• Strong experience with Salesforce platform testing and enterprise integrations.

• Demonstrated experience driving automation initiatives and quality improvements.

• Experience mentoring and developing Quality Engineers.

• Salesforce certifications and automation certifications are highly desirable.

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