Quality Assurance & Compliance Coordinator | Work from Home - Dayshift

Key Responsibilities

• Coordinate compliance and incident reporting, ensuring corrective actions are tracked and closed within agreed timeframes.
• Support internal and external audits by preparing evidence, reports, registers, and compliance documentation.
• Administer workforce management systems, including Timegate, Templa, and Lighthouse, ensuring data accuracy and system integrity.
• Manage user access, permissions, site setups, master data, cost centres, and system records.
• Monitor and analyse workforce, attendance, training, and compliance data to identify trends and improvement opportunities.
• Conduct payroll and timekeeping audits, reviewing rostered, approved, and clocked data to identify exceptions and control gaps.
• Provide compliance, reporting, and system support to Payroll, Finance, Operations, and Corporate Services teams.
• Liaise with software vendors and internal stakeholders to troubleshoot system issues and coordinate resolutions.
• Support system implementations, upgrades, testing, data validation, and rollout activities.
• Maintain subcontractor compliance platforms and ensure all required documentation remains current and complete.
• Prepare recurring operational, compliance, attendance, audit, and client performance reports and dashboards.
• Develop user guides, procedures, and training materials, and deliver system training to employees.
• Maintain accurate records, audit trails, and confidential business information in accordance with company policies.
• Assist with operational improvement initiatives, special projects, and other business support activities as required.

Requirements

• Degree qualification in Business Administration, Information Systems, Compliance, Risk Management, or a related field.
• Minimum 3 years' experience in compliance, audit support, workforce management systems, business systems administration, or a similar role.
• Knowledgeable in ISO compliance is a plus,
• Experience administering workforce, payroll, compliance, or facilities management systems.
• Strong understanding of compliance processes, incident management, corrective actions, and audit coordination.
• Advanced Microsoft Excel, reporting, and data analysis skills.
• Experience reviewing workforce, attendance, payroll, or roster data and identifying trends, exceptions, and improvement opportunities.
• Strong systems troubleshooting abilities and experience working with software vendors and internal stakeholders.
• Excellent communication skills with the ability to train users, develop procedures, and prepare professional reports.
• High attention to detail, strong organisational skills, and the ability to manage multiple priorities independently.
• A proactive mindset with a focus on continuous improvement, process optimisation, and operational excellence.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Dayshift
• Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.