Quality Assurance - Business Operations - Business Operations Analyst (QA)

Responsibilities:

• Manage process audits from a quality perspective to ensure the quality systems are being implemented consistently and effectively.
  
• Implementing the basic quality and continuous improvement framework for the processes based on Six Sigma
  
• Design, develop and implement quality framework covering all the services rendered
  
• Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end to end process.
  
• Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution.
  
• Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives
  
• Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action
  
• Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives
  
• Should continuously learn the process to keep updated about the changes that helps during the audits.
  
• Establish Monthly reporting for all metrics and publish the dashboard to supervisor and respective managers.
  

Qualifications:

• Graduate of any Bachelor’s Degree course
  
• Must have at least 2-3 years experience in Quality Audit
  
• Excellent written and oral communication skills