Primary Details

Time Type: Full time

Worker Type: Employee

Perform quality reviews in the business unit being supported (e.g. Finance/Human Resources/IT), including risk assessment, QA check and independent root cause analysis. Assist with process improvement initiatives; drive individual projects in either process end-to-end review or process automation,

Primary Responsibilities • Awareness and understanding of OE Strategy • Understanding of continuous improvement project pipeline and the priorities agreed with the business •QA checks in line with appropriate audit standards • Active contribution ensuring quality audit processes are leading to the implementation of best practice in the process area (i.e.: Finance, HR...) • End-to-end process review or process automation projects are documented and managed as per company guidelines and policies (including governance and sign off processes) •Build and maintain effective ongoing working relationships with management and staff of the areas of assigned work, to understand their needs during the assignment process • Assist with reviewing reliability and integrity of financial, operating and management information • Evaluate compliance with Acts, policies and procedures • Identify issues and provide recommendations in the area of assigned work that are relevant, commercial and sound • Provide and ensure the delivery of high quality customer service •Participate in process / performance review meetings or calls • Lead RCA and Calibration session with stakeholders • Adhere to company templates, build new tools (trackers and templates) in accordance with the company policy Required Education • Bachelor's Degree or equivalent combination of education and work experience Required Experience • 2 years relevant experience Preferred Competencies/Skills • Well-developed analytical skills and data analysis • Excellent use of desktop data applications, mainly Excel, PowerPoint and Visio • Ability to work independently, with limited guidance; Problem solving skills • Good verbal and written communication skills • Attention to details Preferred Knowledge • Fundamental knowledge of quality auditing standards, governance frameworks and risk assessment practices and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions. • Awareness of Quality tools and techniques • Fundamental knowledge of Operational Excellence tools (SIPOCs, HLPM...) • Business process knowledge in business unit being supported (e.g. Finance/ Human Resources/ IT) • Bachelor’s degree on any Finance, Accounting, Human Resources and related courses to the business being supported an advantage • Certified Human Resources Professional an advantage QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.