Quality Assurance Analyst
cxperts · Iloilo City, Iloilo ·
- Category
- QA
Performs quality audits and evaluates processes to ensure compliance and service standards in a healthcare or BPO setting.
Key Responsibilities:
- Conduct quality audits and evaluate processes and interactions
- Ensure adherence to compliance, service standards, and company policies
- Identify areas for improvement and provide actionable feedback
- Collaborate with Operations and Training teams to enhance overall performance
- Analyze trends and quality metrics to drive continuous improvement initiatives
- Prepare and present audit findings, reports, and recommendations to stakeholders
- Monitor performance against quality benchmarks and key performance indicators (KPIs)
- Support calibration sessions to ensure consistency and accuracy in evaluations
- Assist in developing quality frameworks, scorecards, and process documentation
- Participate in root cause analysis and corrective action planning
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Effective communication and reporting abilities
- Experience in QA, auditing, or compliance is a plus
- Background in Healthcare or BPO is preferred
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
- Ability to interpret data and generate meaningful insights
- Strong organizational and time management skills
- Ability to work independently and collaboratively in a fast-paced environment
- Knowledge of healthcare regulations, quality standards, or compliance requirements is an advantage
- Adaptable, proactive, and committed to continuous learning and improvement
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