Quality Analyst

We are looking for a Quality Analyst in Mexico!

Qualifications:

• Bachelors degree or equivalent diploma

• 3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.

• Project management experience to include an understanding of business process improvement methods

Essential Hiring Skills:

• B2 level English proficiency and Native language capability

• Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Content moderation processes is done

• Fluent English is mandatory

• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;

• Preferably familiar with the social media industry and content moderation practices;

• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols

• Expert familiarity with and quality review in all departments

• Excellent written, verbal, and customer service skills

• Comfortable communicating with all levels of management

• Demonstrated proficiency in multi-tasking and prioritization

• Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service

• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Responsibilities:

• Auditing deliverables and identifying issues and trends

• Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development