Quality Analyst, AR Follow Up

Join our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-Metrix!
Experience these exceptional benefits when you join Med-Metrix!

Fixed Weekends Off
Day 1 HMO with 2 of your dependents covered for FREE
Medical Cash Allowance
Rice Allowance
Clothing Allowance
Free Lunch Daily
Paid Time Off
Training and Staff Development
Employee Engagement Activities
Opportunities for Internal Mobility

Job Purpose
The Quality Analyst supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement implementation methods utilizing sound principles. Continuous engagement and collaboration with the Operations and Training Team is essential.

Duties & Responsibilities

Ensure that project related quality processes are followed by denials analyst and client specific and internal metrics are achieved
Prepare detailed reports on audit findings and understand the quality requirements both from process perspective and for targets. Deliver reports in a timely manner.
Identify a method to achieve the quality targets and implement the same in consultation with QCA lead and/or managers. Assist with the Quality Assessment process to ensure all quality standards targets can be met.
Participate in performance improvement activities and continuing education to maintain current credentials and enhance knowledge and skills
Share all relevant information with the team and take initiative to ensure team members get projects completed
Participate in client presentation of findings, when requested
Adjust workloads as necessary to achieve successful completion of project
Handle complaints, questions, and queries as necessary
Disseminates changes in guidelines and rules; monitor changes in laws, regulations, and policies that impact clinical documentation, reimbursement to assure compliance
Foster an environment of teamwork and service excellence within the department
Participate in conference calls/meetings with management and staff to ensure all performance and training recommendations are addressed and improvement suggestions are implemented
Assist in new hire training classes, transition periods and refresher trainings as needed
Maintain knowledge, understanding of, and compliance with all Med-Metrix policies and procedures.
Participate in presentations to educate staff on outcomes and plans of correction
Perform other duties as necessary
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

At least 2 years previous work experience as a Quality Analyst in healthcare insurance collections, self-pay collections and customer service in a call center setting or compliance and/or training
Experience with training new users
Knowledge of EOBs, CPT & ICD-9 & 10 codes, HCFAs, UB92s, HCPCS, DRGs and authorizations/ referrals.
Strong understanding of the basic healthcare revenue cycle operational processes such as the functions of insurance, patient billing & collections, Managed Care, Medicare, Medicaid, and Commercial Practices
Experience with practice management systems. EPIC PB, Allscripts and/or Cerner preferred
Knowledge of the denied claims and appeals process
Must have an experience in outbound transaction AR process (Payers)
Ability to navigate through multiple software and computer applications
Detail oriented and well organized
Capacity to maintain a high level of objectivity when completing staff reviews
Proficient computer skills including Microsoft Office Suite, intermediate Excel skills required
Self-motivated and resourceful with the ability to multitask and successfully operate in a fast paced, team environment
Ability to work well individually and in a team environment
Strong analytical and organizational skills
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Ability to meet assigned deadlines and work under minimal supervision and with all levels of staff and management.
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction

Working Conditions

Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.