QSSR-FLDVR-IT OFFICER

Position Summary

The IT Officer will support the effective functioning of the hospital’s IT infrastructure and information systems, working closely with and reporting to the IT Manager. The role involves providing day-to-day technical support, maintaining hospital networks and systems, ensuring data security, and assisting in the implementation of digital health initiatives. The IT Officer will help ensure that technology effectively supports clinical services, administration, finance, and patient care at the Eye Center of Excellence.

Key Responsibilities

Technical Support & User Assistance

• Provide first-line IT support to staff, escalating complex issues to the IT Manager when necessary.
  
• Assist in installation, configuration, and maintenance of hardware, software, and networks.
  
• Troubleshoot user issues and ensure minimal downtime in hospital operations.
  
• Support staff training on IT systems and applications.
  

Systems & Network Management

• Work with the IT Manager to maintain hospital information systems (HIS), ensuring reliability and security.
  
• Monitor and support LAN/WAN networks, internet connectivity, and server performance.
  
• Assist in managing user accounts, access controls, and system backups.
  
• Ensure smooth integration of HIS with billing, M&E, and administrative systems.
  

Data Security & Compliance

• Support implementation of data security measures, including firewalls, antivirus, and access rights.
  
• Conduct regular backups and assist in disaster recovery planning.
  
• Ensure compliance with hospital policies, government regulations, and donor requirements regarding data protection.
  

Asset Management & Maintenance

• Maintain updated records of IT assets, including hardware, software, and licenses.
  
• Assist with repairs, upgrades, and preventive maintenance of IT equipment.
  
• Liaise with external service providers and suppliers for IT-related support.
  

Innovation & Digital Health

• Support digital initiatives such as tele-refraction, e-learning, and mobile health solutions.
  
• Contribute ideas for system improvements and automation under guidance from the IT Manager.
  
• Assist in piloting and scaling new IT tools for hospital efficiency and patient care.
  

Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
  
• Minimum of 2–4 years’ experience in IT support or systems administration (healthcare experience is an advantage).
  
• Knowledge of hospital information systems, networks, servers, and databases.
  
• Proficiency in MS Office, IT troubleshooting, and system maintenance.
  
• Experience in data security and backup systems.
  
• Fluency in English and Kinyarwanda required; French is an advantage.
  

Core Competencies

• Strong technical and problem-solving skills.
  
• Team player who can work under the supervision of the IT Manager.
  
• Good communication and patience in user support.
  
• High integrity in handling sensitive data.
  
• Proactive and eager to learn and grow in a healthcare IT environment.