TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and fully remote opportunity!
The work:
We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.
This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Who we hire — the DNA:
- Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
- Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama.
- Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
- AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
- Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
- Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
- You consider yourself exceptional — and you like winning. So do we.
- No one will have everything in this description. We're looking for well-rounded, smart people who move fast.
What You Will Do:
The role:
- Automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.
- We emphasize AUTOMATION — we do not do manual QA here.
- Weekly code deploys are the heartbeat: when a QA branch is ready, regressions run fast, results report fast, and the train doesn't wait.
- Startup environment: 1-week sprints, fail fast, move forward.
What you'll own:
- Quality strategy across the 1-week cadence as surface area grows
- The cross-service contract suite gating production
- Future (phase 2) QA hires
- Sets the automation patterns by shipping them; raises the QA engineers around you.
- Automation coverage for your squads' services
- Fast-turnaround regression suites gating weekly deploys
- Rapid detection and reporting
- Quality signal in minutes, not days
- Load/stress coverage for your services' latency budgets
- Your committed timelines.
Who you are:
- Keeps the respect of senior engineers through technical credibility; comfortable telling a tech lead their branch isn't ready — and delivering that fast, with data.
- Show-me mentality on committed timelines: quality visible in every Friday demo, never the bottleneck.
- Chaos/failure-injection mindset — kill a service, drop the bus, flap the network; prove the platform degrades gracefully.
Self-starter with grit and a show-me mentality.
- You consider yourself exceptional, love new technology, adapt fast when the stack changes under you, and use AI tools daily to multiply velocity — including AI-assisted test generation.
- A team player who likes winning, and a partner to dev, not a gate: when something breaks, you help the dev team isolate it fast.
What You Will Bring:
- The QA/SDET Lead role builds upon our Senior QA/SDET profile by adding team leadership responsibilities. This is a player-coach position where the individual leads the quality engineering function while remaining hands-on with framework design, automation architecture, and the team's most complex technical challenges.
8+ years QA/SDET; you have built a test-automation foundation from scratch for a fast-shipping product — you'll build ours before scaled module QA exists.
- Master issue-isolator and root-cause debugger — you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done.
- Fast regression discipline — parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
- Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve.
- Experience testing event-driven systems, WebSocket flows, and browser extensions — ordering, race conditions, real-time state.
- CI-native mindset — tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
- Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing.
- Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.