Cronos Europa Portugal is the Lisbon delivery centre of Cronos Europa, part of the Cronos Group — a technology federation of 9,000+ professionals and 500+ competence centres across Europe. From our office at IDB Lisbon we deliver application development, architecture, and IT operations for major European organisations, working as an integrated nearshore extension of our clients' teams.
About the Assignment
- Client: Global automotive manufacturer — customer care and engineering technology programme
- Engagement: Full-time
- Start date: First half of September 2026
- Duration: Up to 3 years
- Model: Nearshore delivery from Lisbon, with on-site onboarding in the Netherlands (1–2 weeks)
- Office presence: Minimum 3 days per week on-site in Lisbon
- Travel: Initial onboarding in the Netherlands. Occasional travel may be required throughout the assignment, and colleagues from the client organisation will also regularly visit the Lisbon team.
- Level: Medior / Senior
The client operates a global customer service technology ecosystem spanning three key platforms: Salesforce CRM and case management, a distributed Azure and .NET application landscape, and a Genesys Cloud contact centre environment.
The QA Engineer / Test Automation Specialist is responsible for ensuring quality across this entire landscape. This role goes beyond application-level testing and focuses on validating end-to-end customer journeys, ensuring seamless integration between systems, and building sustainable automated test coverage that identifies issues before they reach production.
Responsabilities:
- Build and maintain Genesys Cloud flows using Architect, including inbound, outbound, in-queue and digital flows.
- Configure and evolve routing functionalities, including queues, skills, evaluation methods and priority handling.
- Implement IVR logic and self-service journeys across voice and digital channels.
- Configure digital channels, including chat, email and messaging, in line with the global platform standard.
- Build integrations between Genesys Cloud and the surrounding application landscape using the Genesys Cloud Platform API.
- Implement data actions and custom integrations with CRM and enterprise services.
- Develop automation, scripting and client-side extensions where required by the platform.
- Collaborate with the Salesforce and Azure teams on integration paths between the different environments.
- Test flows and integrations before release, including regression testing of existing customer journeys.
- Support reporting and analytics configuration.
- Support incident resolution and platform improvements across a live, multi-market contact centre.
- Collaborate with business stakeholders and operational teams to define how the platform should behave
Technical skills:
- Proven hands-on experience developing and configuring Genesys Cloud CX.
- Practical experience with Genesys Architect flows, including inbound, in-queue and digital flows.
- Working knowledge of routing configuration, including queues, skills, priorities and evaluation methods.
- Experience with the Genesys Cloud Platform API and the development of integrations.
- Experience in IVR, routing and customer journey design and implementation.
- Solid understanding of contact centre processes.
- Scripting or development capabilities using JavaScript or an equivalent technology, sufficient to build data actions and custom extensions.
- Experience working in a multi-market or multi-country contact centre environment.
- Genesys Cloud certification, such as CX Developer or a Professional-level equivalent, is an asset.
- Experience integrating Genesys Cloud with Salesforce Service Cloud is an asset.
- Exposure to Azure-based middleware and integration patterns is an asset.
- Experience with conversational AI, reporting and analytics, or workforce engagement management is an asset.
Profile :
- Bachelor’s or Master’s degree in IT, Business Management, or a related field.
- Minimum 4 years of experience in contact centre platform development, including at least 2 years of hands-on experience with Genesys Cloud.
- Ability to analyze complex issues and develop effective solutions.
- Proactive working approach, with the ability to independently seek information and respectfully challenge stakeholders.
- Good communication and interpersonal skills.
- Fluency in English is required,
Why Cronos Group?
We'll propose you:
- An attractive salary package
- A good work-life balance environment
- The assurance of working with cutting-edge technologies in an entrepreneurial spirit
- The opportunity to develop your skills through tailor-made training programmes aligned with your ambitions
- A friendly and collaborative working environment
If you wish to join a dynamic organisation on a human scale while working with the latest technologies, don't wait any longer and join Cronos!