QA Engineer

• Experience with Business Intelligence systems including Microstrategy and ETL such as Informatica.

• Experience with billing and print/digital media sales systems.

• Experience with Peoplesoft accounting system

• Experience with CRM systems.

• Experience with Salesforce reports

• A Bachelor's degree in Computer Science, Computer Engineering, or Management Information Systems is required.

• Experience with complete Software Development Life Cycle including requirements, design, and development and testing.

• 3 or more years’ experience leading team of test engineers or software developers.

• 3 or more years of programming experience with knowledge of programming concepts and practices and have the ability to work closely with developers.

• 5-7 years of experience in the development and execution of test plans and test scripts for large-scale applications.

• 2 years of experience with writing SQL.

• Experience with Java, UNIX and Windows environments.

• Experience with test tools for automated testing and performance testing.

• Security testing.

• Experience with developing or testing ETL.

• Data migration.

• Web-based GUI level testing.

• Report validation including thin client reporting tools.

• User Acceptance Testing.

Plus:

• Experience with integration testing of 3rd party systems, and cloud based systems.

• Experience with Business Intelligence systems including Microstrategy and ETL such as Informatica.

• Experience with billing and print/digital media sales systems.

• Experience with Peoplesoft accounting system.

• Experience with CRM systems.

• Experience with Salesforce reports

• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.

• Knowledge of current Telephony services and Technologies.

• Knowledge of Avaya and/or Cisco platforms, call center features and operations.

• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.

• Ability to communicate effectively, both verbally and in writing.

• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.

• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).

• Ability to develop work and call flows

• Excellent customer service skills

• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video

• Disseminate information effectively to all teams and customers

• Understand a large and complex network environment