QA Engineer (Manual)

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, Melbourne and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.

At ITC, youll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, youll not only witness but also contribute to significant ROI achievements and market successes. Were not just navigating the future of digital commerce; were creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.

With a talented team of 60 professionals across APAC, our 2025 milestones include:

• Orchestrating 30+ digital transformation workshops for global leaders like Coty, LVMH, and Unilever Prestige

• Empowering 5,000+ Sales Associates across luxury brands like Moncler, Margiela, Moschino, and Christies with comprehensive omnichannel training programs and change management

• Spearheading Salesforce Commerce Cloud implementations for luxury brands in China, notably with LVMH and other fashion groups

• Driving eCommerce growth with bespoke website development for clients like Brandy Melville and Hublot

• Scaling fast fashion to 10,000+ daily orders with optimized e-commerce solutions

• Igniting sales for Hublot, Omega, and Fred via high-performing Mini Programs in China

• Expanding The Hour Glasss presence across 9 APAC markets with integrated solutions.

What You Will Get Out of This Position

As a QA Engineer at ITC, you will play a critical role in ensuring the quality and reliability of our deliverables across multiple projects. You will collaborate closely with developers, project managers, and business stakeholders to design, execute, and automate test cases, identify issues, and drive continuous improvement in our production processes.

Responsibilities:

• Analyze requirements and technical specifications to develop comprehensive test plans and test cases for production projects.

• Design and execute test scenarios for e-commerce and web flows such as product search, add-to-cart, checkout, payment, authentication, etc.

• Prioritize test cases to ensure coverage of critical business paths.

• Identify, reproduce, and report defects with detailed documentation.

• Ensure SIT & QA reports are delivered prior to handover, and that all patches/fixes are tested in staging environments mirroring production.

• Contribute to root cause analysis for production issues and help drive process improvements to reduce defects and improve quality.

• Collaborate with developers and PMs to refine requirements and ensure coverage and release quality.

• Manage testing across multiple projects simultaneously.

• Participate in sprint planning, daily stand-ups, and project retrospectives, providing QA input and risk assessments.

• Track, document, and communicate defects using project management tools (e.g., ClickUp, Jira).

• Support User Acceptance Testing (UAT) and coordinate with business users to validate production releases.

• Stay up to date with industry best practices in QA, automation, and production support.

Requirements

Must have:

• Bachelors degree in Computer Science, Engineering, or related field.

• 1-3 years of proven manual QA experience in web and e-commerce projects.

• Solid understanding of QA methodologies, test planning, and defect management.

• Experience designing structured test cases and documenting bugs effectively.

• Ability to work collaboratively in cross-functional teams and adapt to changing priorities.

• Strong analytical and problem-solving skills; attention to detail.

• Excellent communication skills in English (reading and writting).

• Ability to manage test coverage across multiple projects.

Nice to have:

• Experience with App testing or Mini-program testing is a plus.

• Experience with Next.js / WordPress / Drupal / Magento is a big plus.

• Understanding and/or experienced in automation testing framework such as Cypress/Jest

The Package

• Competitive salary package, aligned with your experience and contributions

• Flexible paid leave policy to support your personal and professional needs

• Competitive employment and insurance benefits, above the local market average

• Clear career development path with regular performance reviews and growth opportunities

• Comfortable and well-equipped office space with modern facilities in a central location

• Collaborative and ambitious team culture with shared goals and strong team spirit

• Engaging team-building activities and company events throughout the year