Public Transportation Dispatcher

Title: Public Transportation Dispatcher (DART)

Shift & Location:

• All training will take place at the Hopelink Transportation Yard in Kent, Monday through Friday from 9:00-5:30.
• Shift and location will be determined after training is complete

Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.

Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!

The career opportunity:

The DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office, and an ability to learn Hopelink scheduling software.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit.

• Computer/technology proficiency: ability to use MS Office 365, MS Outlook, and online systems including timekeeping, and program specific systems, etc.; Proficient in use of Microsoft Office Suite such as Windows and Excel.
• Scheduling or dispatching experience providing transportation services to the public is preferred but not required.
• Knowledge of King County addresses and roads is helpful.
• This position is a Service Critical Employee with specific attendance requirements. Because of the critical nature of this role to Hopelink operations, it is important that you are able to:
  1. Report to the worksite during your scheduled hours, regardless of weather conditions or other emergencies.
  2. Manage your own transportation needs in adverse weather, including possible limitations to public transportation options.
  3. Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

**Due to Federal Regulations, this position is considered a Safety Sensitive Position, therefore employees are required to undergo a full criminal background check and pre-employment Federal DOT drug screening, and are subject to random screenings, which include THC among other restricted substances.

Examples of what you will be doing:

• Provide superior customer service to bus operators and passengers, in-person or via radio, telephone, or electronic communication.
• Ensure driver and dispatcher coverage for scheduled and unscheduled time off.
• Prepare reports using dispatching software, scheduling software, and Excel.
• Contact appropriate law enforcement, medical services, and supervisors in emergencies.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $25-$26 DOE
• New Hire Incentive: $3,000
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Mission and Values:

Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change.

Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.