Public Space Houseman/Driver

HIRING BONUS $100 EACH QUARTER FOR 12MTHS.MUST BE AVAILABLE TO WORK WEEKENDS.

Title:

Convention
Services Coordinator

Job
Description:

The
Convention Services Coordinator is responsible for planning, organizing and
managing the in house details for group bookings (e.g., menus, set-up, etc.)
Participate in negotiating meetings/functions rooms, rates and all related
requirements. Ensure maximization of rooms and meeting space, revenues, and
profits while delivering a quality product. Focus on execution of all aspects
of event planning including coordination from the signing of a group contract
forward, VIP needs, amenities, group resumes. Completion of BEOs for group
and local catering. Complete walk through of function space prior to events
beginning and introduction to Banquet Manager. Inspection of final bill.

Typical
Work Conditions:

Office
and inside hotel

Equipment
Used:

Computer,
copier, fax, postage meter, shredder, phone

Knowledge/Training:

·
High school diploma or equivalent with two years of
secretarial experience
·
Interpersonal skills, attention to detail, good oral and
written communication skills, good organizational skills, type 50 wpm,
computer knowledge Microsoft Word and Excel, PowerPoint
·
Must have excellent communication skills both written and
verbal

Essential
Tasks:

·
Must focus on SALT Scores and Meeting planner Surveys.
·
Maintain & log all client communications in Delphi.
It is the responsibility of the Conventions Services Coordinator to use
Delphi to keep in touch with clients through phone calls, emails, letters and
personal meetings.
·
Prepare and distribute weekly BEO and Group Resume Packet
and conduct BEO meeting
·
Schedule and conduct preconvention meetings
·
Attend the weekly sales, BEO, and/or pick-up meetings as
scheduled.
·
Work closely with the Sales Managers to ensure client
satisfaction.
·
Responsible for prompt handling (within the business day)
of inquiry calls and monitoring the efficient flow of paperwork relative to
confirming function details to the client.
·
Have acquired knowledge with the ability to upsell
clients, while promoting a level of service parallel to the full serviced
stature of the facility.
·
Generate “thank you” notes to clients with prompt follow
up of negative client feedback as necessary.
·
Able to conduct hotel site inspections and client
presentations.
·
Resourceful skills to provide trending set-ups, menus,
and functions for groups.
·
Ability to produce artistic and innovative menus while
working closely with the Executive Chef on pricing specialty menus.
·
Work closely with banquet department on operations and
event execution, ability to consistently deliver flawless events through
excellent interdepartmental communication.
·
Provide overall direction, coordination, and ongoing
evaluation of operations’ detailed execution of all banquet event orders.
·
Monitor group room blocks and pick up, generate detailed
resumes for the operating departments.
·
Ability to work with outside vendors to ensure client
satisfaction for all events/groups.