PS Head of IT

PS Head of IT - Bristol | Hybrid Working | To £110,000 + Bonus + Excellent Benefits

We're looking for an experienced Head of IT to lead technology operations, cyber security and service delivery within a successful professional services organisation.

This role requires proven IT leadership experience within a professional services environment and hands-on experience operating within an ISO 27001-certified or closely aligned organisation. These are essential requirements.

Reporting to the Chief Technology Officer, the PS Head of IT will lead a talented team responsible for IT operations, service delivery and project management, ensuring colleagues have access to secure, reliable and high-performing technology services. You'll also play a key role in driving operational excellence, managing risk and compliance, and helping shape the organisation's future technology roadmap.

What You'll Be Doing

• Lead and develop a high-performing IT operations, service delivery and project management team.
• Ensure the delivery of secure, reliable and customer-focused IT services.
• Oversee service desk operations, incident management and technology support.
• Drive cyber security operations, including vulnerability management, patching and incident response.
• Ensure ongoing compliance with ISO 27001 controls, policies and audit requirements.
• Manage infrastructure, cloud platforms and end-user technology.
• Own disaster recovery, backup and business continuity arrangements.
• Build strong relationships with technology suppliers and managed service providers.
• Deliver clear reporting on service performance, operational risk, security and compliance.
• Lead the governance and successful delivery of IT projects and technology change initiatives.
• Partner with the CTO and senior stakeholders to support strategic technology objectives.

Essential Experience

To be successful in this PS Head of IT role, you'll need:

• Significant IT leadership experience within a professional services organisation (such as legal, or accountancy or other regulated professional services environments with a partner ownership model).
• Demonstrable experience working within an ISO 27001-certified or ISO 27001-aligned environment, including information security controls, audits, risk management and continuous improvement activities.
• Proven leadership of IT operations, infrastructure and service delivery functions.
• Strong understanding of cyber security, operational resilience and technology risk management.
• Experience managing and developing IT teams and third-party suppliers.
• Knowledge of Microsoft 365, Azure, Entra ID and modern cloud-based environments.
• Experience delivering IT projects and technology transformation initiatives.
• Strong stakeholder management skills with the ability to influence at senior level.

About You

You're a confident and collaborative IT leader who enjoys making things happen. You balance strategic thinking with operational delivery, build strong relationships across the business and create environments where teams can flourish.

You have a strong focus on service quality, security and continuous improvement, and you're comfortable operating in a regulated, client-focused environment where technology plays a critical role in business success.

Desirable Experience

• Participation in ISO 27001 implementation or certification programmes.
• Knowledge of document management, case management or practice management systems.
• Experience in information governance and data protection.
• Awareness of automation and AI technologies and their associated governance considerations.

What You'll Receive

• Competitive salary
• Hybrid and flexible working
• 30 days annual leave (Exc bank holidays)
• Generous pension scheme
• Enhanced family leave
• Healthcare cash plan
• Electric vehicle scheme
• Cycle to work scheme
• Workplace savings options
• Employee discounts and wellbeing support
• Dedicated volunteering day

Please note: experience within a professional services environment and experience operating within an ISO 27001-certified or aligned organisation are essential requirements for this role.

Our client is looking to appoint an experienced PS Head of IT and in return for your expertise, you will receive a salary of up to c£100,000 plus bonus plus excellent benefits. This is a hybrid position based in Bristol with considerable flexibility.

We are acting as an Employment Agency in relation to this PS Head of IT position.