Property Operations Transformation Delivery Manager

What You’ll Do as a Property Operations Transformation Delivery Manager:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Lead and coordinate the delivery of Property Operations transformation initiatives, ensuring projects are executed on time, within scope, and aligned to business priorities.

• Develop and manage programme plans across multiple workstreams, tracking milestones, dependencies, risks, and delivery outcomes.

• Drive strong programme governance through reporting, steering committees, and stakeholder engagement, providing clear visibility of progress and performance.

• Support the implementation of new processes, systems, technologies, and ways of working, ensuring successful adoption across the function.

• Partner with cross-functional teams including Finance, Procurement, Technology, Supply Chain, and Retail Operations to deliver transformation goals through collaboration and alignment.

• Champion continuous improvement by embedding best-practice programme management, enhancing operational efficiency, and ensuring benefits are realised from transformation initiatives.

What You’ll Bring:

We want every person in our organisation to feel like they’re making a key contribution. Here are some of the experiences and skills you’ll need for the role:

• Experience within retail, construction, property or facilities management environments.
• Experience managing complex projects or programmes within a transformation or operational environment.
• Demonstrated experience translating strategic objectives into structured programmes, plans and measurable outcomes.
• Experience working within programme governance and PMO frameworks, including reporting, risk management and stakeholder coordination.
• Experience delivering organisational change and transformation initiatives.
• Proven ability to coordinate multiple concurrent workstreams and stakeholders.
• Strong governance, reporting and risk management capability.
• Experience producing executive-level reporting and programme updates.
• Excellent planning, prioritisation and organisational skills.
• Strong stakeholder management and influencing skills.
• Experience facilitating governance forums and steering groups.
• Excellent communication and problem-solving skills.
• Strong organisational skills, with the ability to prioritise and manage competing demands.
• Relevant project management qualification (e.g. PRINCE2, PMP) desirable.
• Change Management qualification (Prosci, APMG or equivalent).
• Experience supporting operating model transformation.
• Knowledge of new store development and refurbishment programmes.
• Experience implementing technology-enabled change.

Personal Attributes:

• Creates trusted relationship and collaborates across multi-functional teams and with line manager to successfully drive business objectives.
• Highly organised, possessing the ability to effectively prioritise.
• Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team and work within agreed timescales.
• Effective and persuasive presentation skills, including the ability to present complex information in an understandable manner to all areas of the business.
• Comfortable with complexity and ambiguity and confidently finding a new path or solution to problem solve in a changing environment.
• Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
• Accuracy, attention to detail and a “can do” pro-active approach is essential.
• Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism.
• Operates with a high level of integrity, diplomacy, tact and professionalism.
• Ability to lead, influence and coach others.
• Sound judgement, unquestionable ethics and integrity with high degree of transparency and trust.

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to encouraging people to express themselves – and feel a sense of belonging. Apply to be part of Primark’s future, today… and enjoy career growth, our way.

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business a over 80,000 colleagues and over 490 stores in 19 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

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