About Novin Property Management LLC

Position Summary

Reporting Relationships & Scope

Supervision & Personnel Management

• Directly supervises on-site staff, beginning with the Maintenance Supervisor, and assumes supervision of additional on-site positions as the portfolio expands.
• Interviews candidates for on-site positions and makes hiring recommendations; these recommendations are given particular weight by the President.
• Trains, schedules, assigns, and reviews the work of on-site staff, and establishes performance standards for the site.
• Conducts performance evaluations, sets individual goals, and delivers coaching and corrective action.
• Recommends compensation adjustments, promotions, discipline, and termination; these recommendations are given particular weight by the President.
• Directs and evaluates the performance of contracted security and other vendor personnel assigned to the property, including authority to require removal or replacement of assigned personnel.
• Determines on-site staffing needs and recommends changes to staffing levels and coverage schedules.

Financial Management & Reporting

• Prepares the annual operating budget for the property and presents it to the President and ownership for approval.
• Prepares monthly financial statements, including variance analysis and written narrative explaining performance against budget.
• Reviews, codes, and approves property invoices and expenditures up to $__________; escalates expenditures above that threshold to the President.
• Monitors rent collection and delinquency, authorizes payment plans, and determines when accounts are referred for legal action.
• Develops unit turn budgets and capital needs recommendations, and participates in capital planning with ownership.
• Oversees the accuracy and integrity of property-level financial and resident data maintained in Yardi.

Operations & Property Leadership

• Establishes site-level operating policies, procedures, and resident service standards.
• Sets standards and timelines for unit turns, work order response, preventive maintenance, and curb appeal, and holds staff and vendors accountable to them.
• Selects vendors, defines scopes of work, solicits and evaluates bids, and negotiates pricing within delegated authority.
• Serves as the Company's on-site decision-maker during emergencies, including habitability and life-safety events, and determines when to escalate.
• Evaluates and recommends changes to service contracts, operating systems, and property-level processes.

Compliance & Program Administration

• Holds responsibility for the property's regulatory compliance under applicable affordable housing programs, including LIHTC, Project-Based Section 8, HUD, and local agency requirements.
• Oversees the income certification and annual recertification process, including review and approval of files prepared by staff or third-party compliance vendors.
• Serves as the Company's authorized representative in agency inspections, audits, and monitoring reviews (TCAC, MOR, NSPIRE, and equivalent), and develops corrective action plans in response to findings.
• Manages working relationships with housing agency partners, lenders, auditors, and supportive service providers.

Resident Relations & Leasing

• Approves or denies applications in accordance with the property's Tenant Selection Plan and program eligibility criteria.
• Resolves escalated resident matters and determines the Company's position on lease enforcement.
• Determines when notices are issued and when to recommend that the Company proceed to unlawful detainer.
• Coordinates with supportive service providers and community partners serving residents, including formerly unsheltered households.

Qualifications

• Minimum three years of multifamily property management experience, including at least one year in affordable housing.
• Demonstrated experience supervising staff, including performance management.
• Experience preparing operating budgets and monthly financial reporting.
• Working knowledge of LIHTC and/or Project-Based Section 8 compliance requirements.
• Proficiency in Yardi or comparable property management software.
• Valid California driver license and reliable transportation.
• Ability to be reached and to respond to property emergencies outside of scheduled hours.

• Affordable housing compliance certification (HCCP, C3P, TCS, SHCM, or COS).
• Experience in supportive or service-enriched housing and with trauma-informed practice.
• Experience working with formerly unsheltered populations.
• Bilingual English/Spanish.

Work Arrangement

Classification

Compensation & Benefits

• $72,000 – $74,000 annual salary, commensurate with experience.
• Medical, dental, and vision insurance.
• 401(k) plan with employer matching contributions.
• Paid vacation, paid sick leave, and 12 paid holidays.
• Company laptop and cell phone.
• Mileage reimbursement for approved business travel between Company properties.