Property Manager

Job Summary
The Property Manager is primarily responsible for the day-to-day management of all aspects of operation for the assigned portfolio and supervision of portfolio staff, in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division.

Essential Functions

Supervision:

Manage and lead a team which may include Associate Property Manager(s), Administrative Assistant(s), Portfolio Administrator(s), Operation Manager (s) and Portfolio Assistant(s) including recruiting support, onboarding, supervision, scheduling, training, development, evaluation and disciplinary action of employees
Provide coaching, direction, and leadership to employees in order to achieve company and client results
Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture

Property Operations:

Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
Ensure monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
Interface with property vendors and contractors to ensure prompt response to maintenance issues
Ensure on-going contracted vendor services are performed on schedule and on budget ensuring services meet contract specifications
Review contract specifications and make recommendations to owner and/or Sr. Property Manager, as appropriate, for necessary changes or updates
Request/review/recommend bids for contracted services
Generate Master Service Contracts, as appropriate
Ensure budgeted maintenance and repairs are performed on schedule
Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
Act proactively to identify opportunities to add value to clients and client’s assets

Financial and Reporting:

Partner with Property Accountant(s) to ensure accurate and on time accounting deliverables
Review and approve, within prescribed limits of authority, vendor and contractor invoices
Partner with Sr. Property Manager and Property Accountant to generate and/or review and approve annual CAM reconciliations
Review and approve monthly accruals
Provide financial analysis for new leases and lease renewals
Act as “team captain” for annual budgeting process in conjunction with, Property Accountants, Building Engineers and other support staff
Hold final accountability for annual property budgets
Review monthly operating statements as prepared by Property Accountant
Generate and/or review and finalize monthly operational narrative report to client.

Leasing:

Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
Prepare financial analysis for new leases and lease renewals, as required by client
Encourage and promote cohesive and collaborative relationship with listing agent(s)
Ensure all vacant space is in “market ready” condition based on individual client requirements
Take proactive approach to leasing and referral opportunities
Review new leases and prepare lease abstracts

Tenant and Owner Relations:

Maintain courteous, professional, service-oriented rapport with tenants and owners
Promote and foster confident, comfortable relationships with tenants and owners
Supervise tenant move in and move out process and conduct move in and move out walk throughs with tenant
Conduct new tenant orientation
Create tenant “welcome package” for new assignments
Create tenant emergency procedures manual for new assignments

Tenant Improvement Construction:

Attend construction meetings
Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
Conduct walk throughs, as needed, with Construction Manager and General Contractor and tenant during construction process
Review final punch list prepared by Construction Manager and ensures that all punch list items are corrected
Maintain construction file

Corporate:

Promote and foster courteous, professional and collaborative relationships with co-workers and members of other Kidder Mathews divisions
Administer Property Management Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
Prepare annual corporate operating budget for assigned portfolio
Review and collect receivables from clients
Review monthly operating statements for assigned portfolio
Full Profit & Loss accountability for assigned portfolio
Take proactive approach to identify and capture new business, referral or consulting opportunities

Other Functions

Perform other duties or projects as requested or required

Essential Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Ability

Ability to work with minimal supervision and lead by example
Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
Good communication and organizational skills. Ability to build relationships with clients, vendors and internal partners
Ability to provide excellent customer service
Ability to speak, write and understand English
Demonstrated ability to read, understand and abstract leases and contracts
Demonstrated ability to recognize high quality maintenance work
Professional communication etiquette with good oral and written communication skills
Accurate, attentive, detail oriented, with strong analytical skills
Demonstrated financial analysis skills
Demonstrated understanding of the budgeting process
Demonstrated ability to function in a team environment and proactively problem solve
Ability to work outside of normal office hours to meet various deadlines
Ability to prioritize and organize work load in order to meet daily, weekly and monthly deadlines
Demonstrated ability to follow through and complete tasks
Willingness and demonstration of professional development and continual learning
Ability to travel locally
Must have working vehicle, valid driver license and current auto insurance

Education/Education

Bachelor’s Degree or a combination of education and experience
Real Estate License required

Required Knowledge

Strong knowledge of Property Management processes and procedures

EXPERIENCe REQUIRED

3+ years Commercial Property Management experience
1+ year supervisory experience

Work Environment

This is a standard office environment with standard office noise like talking, office equipment, etc. In addition, this position may visit tenant sites in various settings which can be industrial in nature with loud noises and mild fumes.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is rarely active but may require standing, walking, bending, kneeling, stooping and crouching. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. The employee must sometimes lift and/or move items up to 10 pounds. The employee must be able to drive for short to moderate distances and/or times. The employee must often walk through the outdoors and various terrain environments. The employee may be required to access building roof and mechanical areas via stairways or access ladders.

Supervisory Responsibilities

Has supervisory responsibilities for up to 6 direct and/or indirect reports including Associate Property Managers, Operation Managers, Portfolio Assistants, Portfolio Administrators and Administrative Assistants.
Has indirect supervisory responsibilities for Building Engineers.