Property Management Administrator - Property Management

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position: The Property Management Administrator is a key member of The Bridge’s Property Management team, providing administrative and operational oversight to support the effective management of the organization’s housing portfolio. This role supervises administrative staff and manages the day-to-day use and integrity of RealPage OneSite, ensuring accurate property, tenant, lease, and financial data while supporting system conversions, applicant processing, reporting, and user training. The Property Management Administrator also plays an important role in monitoring tenant arrears, tracking Housing Court cases, coordinating with legal staff, and serving as a liaison between Property Management and internal and external partners. The position requires strong organizational, analytical, communication, and problem-solving skills, as well as the ability to manage multiple priorities and ensure accurate and timely completion of administrative and compliance-related activities.

Essential Position Functions:

• Supervise the Assistant Property Management Administrator and Office Manager.
• Manage the data, programming, documents, updates, and overall use of RealPage OneSite, including data entry, troubleshooting, user oversight, and training of new users.
• Ensure that all data entered into the property management software is accurate, including, but not limited to, rental charges, tenant account credits, legal information, lease information, Tenant Income Certifications (TICs), maintenance requests, and client portal activities.
• Establish full conversions in OneSite as new projects begin the leasing process, process background checks for all applicants, map projects to Finance, and train new users for those projects.
• Track and manage tenant arrears in collaboration with the Tenancy Legal Specialist.
• Run reports to assist in resolving rent arrears; calendar and track all Housing Court cases; provide weekly reports, as needed; attend Housing Court, as required; and assist legal staff.
• Manage general administrative duties, including copying, filing, mail distribution, accounts payable requests, management of the department’s shared drive, and preparation of various correspondence.
• Serve as a liaison with various internal and external departments.
• Attend internal and external meetings; take meeting minutes, as needed; and participate in supervision and training, as required.
• Perform other duties as assigned.