Projects Administrator - AML & Compliance Support

About Shore360:

• Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

• To provide primary operational and administrative support for the organisation's AML/CTF compliance function, while also supporting the Compliance Manager across broader compliance, governance, regulatory and compliance-related project activities.
• The role supports the effective operation of the Compliance function by maintaining accurate records and monitoring tools, progressing compliance follow-up activities, tracking obligations and deadlines, preparing information and evidence for review, supporting reporting and assurance activities, and escalating matters requiring further assessment or decision.
• AML/CTF compliance is the immediate and primary focus of the position. The role will also provide flexible support across the wider Compliance function in response to regulatory developments, identified risks

Reports to

• Compliance Manager

Relationships

• Compliance Manager
• Admin Leadership and Admin teams
• Finance
• Onboarding
• Partner Success Managers
• Support Team

Key Responsibilities

AML/CTF Compliance Support

• Monitor AML applications, verification outcomes, exceptions and outstanding requirements.
• Maintain AML registers, trackers, reporting data and supporting evidence.
• Review records for completeness and follow up required information or documentation.
• Prepare matters requiring further assessment or approval for Compliance Manager review.
• Support AML reporting, monitoring, assurance reviews, audits and independent evaluations.
• Maintain AML training records and follow up incomplete or refresher requirements.
• Assist with AML communications, guidance materials and training resources.
• Track agreed actions, review dates and remediation requirements.
• Escalate overdue, incomplete, unusual or higher-risk matters to the Compliance Manager.

Compliance and Governance Support

• Maintain compliance registers, monitoring tools, calendars and controlled records.
• Support licensing, regulatory, governance and ongoing assurance activities.
• Assist with reviews and updates of policies, procedures, agreements, forms and guidance materials.
• Organize information and evidence for compliance reviews, audits and governance reporting.
• Prepare draft reports, correspondence, meeting materials and compliance communications.
• Monitor compliance actions, obligations and deadlines and escalate gaps or delays.
• Assist with agency, process, documentation and forms-provider reviews as required.
• Maintain clear records of compliance decisions, actions and supporting evidence.

Compliance Projects

• Support compliance projects, regulatory changes and process improvements.
• Maintain Compliance-owned project trackers, action registers and implementation records.
• Assist with documenting compliance requirements, risks, dependencies and evidence.
• Liaise with relevant stakeholders to obtain information required for Compliance activities.
• Support compliance impact assessments, implementation materials and post-implementation reviews.
• Coordinate AML and compliance training sessions, invitations and supporting materials.
• Identify opportunities to improve Compliance records, monitoring tools and supporting processes.

Confidentiality

• This role will be exposed to confidential information across the business, where confidentiality around this information, and its progress will need to be upheld.

Adaptability

• Due to the evolving nature of this role, alongside the responsibilities of the Compliance Manager, success in this role is dependent on adaptability, and willingness to adapt. Ability to seek tasks throughout the day outside of an autonomous structure to ensure the overall success of the compliance function.

Accountability

• The position independently manages assigned compliance support activities, with formal decisions and approvals remaining with the Compliance Manager or authorised decision maker.

Service Delivery Expectations - A.C.E

• All team members are expected to consistently demonstrate behaviours that align with the URBAN X values, contributing to a high-performance culture and delivering excellent service for our clients and fellow team members.
  • Accuracy: Complete all tasks with attention to detail, ensuring accuracy and compliance. Take ownership of outcomes by following through on commitments and resolving issues promptly and thoroughly.
  • Communication: Deliver communication clearly, professionally, and proactively. Ensure all interactions are timely, accurate and leave a positive, lasting impression.
  • Efficiency: Work in an organised and timely manner, using tools and processes to deliver high-quality results. Provide proactive, solution-focused service that exceeds expectations in every interaction.

Key Competencies

• Accuracy:
  • AML and compliance registers, trackers and records remain accurate and current.
• Timing:
  • AML applications resolved or escalated within required timeframes.
  • Regulatory, licensing, reporting, training and review deadlines are monitored and met.
  • Delays, roadblocks and emerging issues are communicated promptly.

• Efficiency:
  • Work is prioritised according to AML risk, regulatory obligations, urgency and business requirements.

Work Set-up

• Clark Office-Based
• Monday to Friday, 6:00AM - 3:00PM

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance through a raffle draw.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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