Project Process Improvement Manager

Position Summary
We are seeking a unique position blending both, 1. generalist Project Manager, with, 2. the ability to specifically perform root cause analysis with the view to then also project manage the subsequent improvement project, all within the operations organisation / across operational processes.
The ideal candidate will have approximately 5+ years of experience in project management, process improvement, or operational excellence, preferably within a technology environment.

Key Responsibilities

Lead the assessment/ “diagnosis”, documentation and support the redesign, of operational processes
Identify inefficiencies, bottlenecks, and process gaps through data analysis, stakeholder engagement, and continuous improvement initiatives
Propose practical, lean, agile, process improvement opportunities/ methodologies to improve delivery speed, quality, and customer satisfaction
Establish consistent project lifecycle management processes, ensuring projects are delivered efficiently, on time, and within scope
Facilitate process mapping sessions in order to identify breakdown in process/ communication and provide sensible/practical solutions
Project manage change initiatives across a variety of operational functions
Develop and implement project governance frameworks, standards, methodologies, and operating models
Build strong relationships with senior leaders and business stakeholders to align improvement initiatives with strategic priorities.

Required Qualifications

Bachelor’s degree in business, Information Technology, Engineering, Project Management, or a related discipline
Approximately 5+ years of experience in project management, PMO, business transformation, operational excellence, or process improvement
Strong understanding of project delivery methodologies including Agile, Scrum, Waterfall, and hybrid delivery models
Effectively articulate and communicate business workflow using standard methods and tools (i.e. Value Stream Map's, Swim Lane diagram)
Advanced analytical and problem-solving skills with the ability to translate data into actionable business improvements
Excellent communication, facilitation, and stakeholder management skills
Experience using project and collaboration platforms
Proficient in BI and D365.

Preferred Qualifications

PMP, PRINCE2 Practitioner, or equivalent project management certification desirable
Agile certifications such as Certified Scrum Master (CSM), PMI-ACP, or similar
Lean Six Sigma Green Belt or Black Belt certification.

Working Environment

Remote
Travel on a very infrequent basis e.g. 2 times per year
Must be able to adopt a flexible work schedule/hours to suit both the business and the post holder given the global nature/coverage of the Operations function.

This job description is provided as a guide to the main duties and responsibilities of the role. The employee is required to undertake such other duties as may be reasonably required.