Project Manager

Your mission

As a Project Manager, you will drive the end-to-end delivery of key business and technology projects within our Project Management Framework (PMF). You will be responsible for planning, executing and successfully delivering initiatives that support our customers growth and operational excellence.
Reporting to the Head of Product and Projects, you will work with cross-functional teams and the Project Steering Committee to transform business objectives into measurable outcomes. Your organisational expertise and proactive stakeholder management will ensure projects deliver value on time, within budget and to quality standards.

Day-to-day responsibilities

Project Planning & Execution

• Develop comprehensive Project Initiation Documents (PIDs) including scope, schedules, budgets, resource requirements and Work Breakdown Structures (WBS)
• Register and maintain project information in a central repository, ensuring all documentation is linked and complete
• Manage day-to-day execution, coordinating work packages, tracking progress and maintaining team focus on objectives
• Ensure deliverables meet quality criteria and are successfully handed over to customers or support teams with formal sign-off
• Facilitate Project Steering Committee meetings and manage stakeholder expectations throughout the project lifecycle
• Monitor and manage changes, time reporting, billing, customer complaints and supplier performance

Risk, Issue & Dependency Management

• Proactively identify, track and manage project risks, issues and dependencies using the Project Risk Management Process
• Work with the project stakeholders to develop and implement mitigation plans
• Escalate significant issues to the Project Sponsor, and Project Steering Committee with proposed solutions
• Monitor project performance against key metrics and implement corrective actions when required

Communication & Governance

• Provide regular, clear status reports to project stakeholders tailored to audience needs
• Coordinate and facilitate project meetings, focusing on value delivery and decision-making
• Maintain all project documentation in a central repository with clear audit trails
• Conduct project kick-off meetings to align all stakeholders on objectives, roles and deliverables

Who are we looking for

Skills and Experience

• Extensive experience as a Project Manager with a track record of successfully delivering projects in corporate or technology environments
• Proven experience managing the full project lifecycle from initiation through planning, execution, closure and post-project review
• Strong understanding of project management principles, processes, governance frameworks and the project management triangle (cost, time, scope, quality)
• Experience working with portfolio management tools (Planview preferred) and SAP for financial tracking
• Experience working within PMO frameworks, including Quality Gates and Project Steering Committee governance

Attributes

• Meticulously organised with structured planning approaches that drive delivery excellence
• Exceptional communication and influencing skills, able to build credibility and secure alignment with executives, Project Sponsors and diverse stakeholders
• Strategic problem-solver comfortable navigating ambiguity and complexity
• Anticipates and mitigates risks, issues and dependencies before they impact delivery outcomes
• Proactive and results-oriented with focus on achieving measurable business objectives

Qualifications

• A tertiary degree in Business, Technology, or a related field.
• Project Management certification (PMP, PRINCE2) or Agile methodologies (Scrum Master, SAFe) is preferred.

Our values

At Worldline Services Australia, we live our values, and they set the framework for how we work with each other, our partners, and our customers:

• Innovation
• Excellence
• Cooperation
• Empowerment