Project Manager (Tech)

Project Manager (Consultant) — Level 2

IT Project Management & Application Operations | Singapore Government Sector

About the Role

Your work will directly power 10+ critical eServices used by millions in Singapore's workforce landscape.

You will manage the day-to-day operations and delivery of the Common Services Provider (CSP) and Common Payment Gateway (CPG) systems — mission-critical platforms supporting MOM eServices.

This is a role for a PM who thrives at the intersection of technology, vendors, security, and governance, and takes pride in keeping national-grade systems running flawlessly.

What You'll Be Doing

🔧 Systems Operations & Service Continuity

• Own day-to-day operations of CSP/CPG production systems — availability, maintenance, recovery
• Drive incidents, problems, changes, and service requests to closure within SLAs
• Manage dependencies across internet-facing MOM eServices; coordinate AWS/GCC hosting and infrastructure matters with vendors
• Champion business continuity and prevent unplanned downtime

🤝 Vendor, Contract & Financial Management

• Manage vendors on performance, SLAs, deliverables, defects, CRs/SRs — including challenging proposals and estimates
• Monitor budgets, expenditure, and quotations; flag financial risks early
• Lead contractual governance, service reviews, and performance escalations

🔐 Security, Audit & Compliance

• Coordinate security, audit, and compliance activities — evidence collation, remediation tracking, findings closure
• Apply Singapore Government ICT policies and IM8 requirements; ensure vulnerabilities are owned, tracked, and closed

📊 Project Delivery & Governance

• Build project plans, risk registers, and issue logs; lead cross-functional delivery across teams, vendors, and stakeholders
• Coordinate UAT, deployment, transition, and post-implementation activities
• Produce status reports, governance papers, and executive dashboards, applying Agile and/or Waterfall as appropriate

📈 Continuous Improvement

• Improve processes, resilience, and vendor delivery through data and lessons learnt; maintain operational documentation and escalation arrangements.

What You'll Bring

• Minimum 5 years in IT project management and/or application operations, preferably in the Singapore public sector.
• Experience managing mission-critical production systems and internet-facing eServices.
• Familiarity with AWS/GCC cloud environments, IM8 requirements, and government security/compliance controls.
• Experience with IT/security audits, Singpass/Corppass integrations, and payment gateways (GIRO, PayNow, banks/PSPs such as DBS or Stripe).
• Full-lifecycle project delivery and vendor management expertise (SLA/KPI tracking, CR/SR, escalations).
• PMP, CITPM, or equivalent certification preferred.
• Independent and self-driven — you investigate first and own outcomes end-to-end.
• Composed under pressure; you flag risks early and bring solutions, not just problems.
• Clear communicator with technical and non-technical stakeholders alike.

Why This Role?

• National impact — keep systems running that Singapore's workforce depends on daily.
• End-to-end ownership — operations, vendors, security, and delivery in one meaningful remit.
• Deep domain exposure — cloud, payments, government compliance, and audit.
• A role that rewards autonomy — we value people who drive outcomes, not just complete tasks.

Welcome to apply if you fit the bill. Only shortlisted candidates will be notified. Successful candidates must obtain CAT 2 security clearance.