Project Manager – Software Implementation (Health & Welfare)
lifeworks · Toronto, Ontario, Canada ·
- Category
- Project management
- Experience
- 2+ years
lifeworks · Toronto, Ontario, Canada ·
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join Our Team and What We'll Accomplish Together
Your day-to-day work will involve coordinating implementation activities across Configuration, Data, QA, Product, Development, Integration, and Operations teams—plus client stakeholders. You'll maintain detailed project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and status materials to keep everyone aligned on scope, timeline, and deliverables.
Key activities you'll own:
Coordinate and facilitate cross-functional team meetings and working sessions; capture decisions, actions, and follow-ups clearly
Maintain project controls: plans, milestone trackers, dependency logs, and status reporting to support accurate visibility
Identify risks, issues, and dependencies early; support mitigation planning and escalate when needed
Prepare and deliver client-facing status updates, meeting materials, and follow-up communications
Support delivery work across the full benefits implementation lifecycle: eligibility, enrollment, plan configuration, data migration, carrier/vendor interfaces, testing, and go-live
Apply Agile and modern delivery practices to support team planning and execution
Use AI tools (copilots, automation) to improve your productivity and the team's: drafting meeting notes, summarizing actions, generating status reports, managing follow-ups
Help maintain accurate project data and dependency tracking so the team stays current and ready
What makes this work interesting: You'll solve real coordination challenges, manage competing priorities, and see the direct impact of your work on client success and team morale. You'll also learn the Health & Welfare benefits space—a specialized domain that's valuable across the industry.
Must-Haves:
2–3 years of project management experience, ideally supporting client-facing software implementations or benefits technology projects
Foundational knowledge of project delivery methodologies (Waterfall, Agile, Hybrid)—you understand the basics and can apply them flexibly
Strong organizational and communication skills: you can juggle multiple priorities, document decisions clearly, and keep teams aligned
Proficiency with project tools such as MS Project, Jira, Smartsheet, or Azure DevOps
Practical experience with AI tools: you're comfortable using copilots, automation, or generative AI to improve your own productivity and work quality
Willingness to learn Health & Welfare benefits concepts—you understand the value of benefits administration and are ready to develop domain knowledge (eligibility, enrollment, plan rules, life events, interfaces, data migration)
Nice-to-Haves:
Experience with Health & Welfare benefits platforms, including support for medical, dental, vision, life, disability, spending accounts, or leave programs
Familiarity with carrier/vendor integrations, eligibility file feeds, payroll interfaces, or data migration activities
Exposure to open enrollment, annual enrollment, or client onboarding projects
PMP certification or working toward it
Salary Range: $60,000 - $80,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
Why Join Us:
You'll work with a talented team that values collaboration, continuous improvement, and modern delivery practices. You'll develop expertise in a specialized, in-demand domain. Plus, you'll have opportunities to grow into senior project leadership, program management, or delivery strategy roles as you develop your skills.
Ready to make an impact? We'd love to hear from you.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.