Project Manager - ServiceNow (ITSM)

Salary: Up to $1000 p.d. (including super)

Project Manager - 9 months initial contract - Sydney

Location: Sydney (3-4 days per week in CBD office)

Start date: ASAP - very urgent

Rate: $1000 per day inc super

Working rights: must be based in Australia and have full working rights

About

We are partnering with an organisation seeking an experienced Project Manager to support the uplift of project delivery capability and lead a range of business and technology initiatives. This role will play a key part in helping shape project governance and demand management practices, while also delivering projects end-to-end within a developing delivery environment.

This opportunity would suit a hands-on Project Manager who is comfortable working in a less structured environment, can build processes where needed and has the ability to engage confidently with both technical and business stakeholders.

Responsibilities

• Assist in defining and implementing demand management frameworks across the organisation
• Support the development and uplift of project delivery frameworks, governance processes, and delivery standards
• Develop project briefs, delivery plans, timelines, and key project documentation
• Manage projects end-to-end, ensuring delivery outcomes are achieved within agreed timelines
• Build, maintain, and track project plans within Jira in a predominantly waterfall delivery environment
• Coordinate stakeholders across business and technology teams to ensure alignment and delivery progress
• Provide project reporting, risk management, and governance support
• Drive accountability across stakeholders and manage upwards where required
• Contribute to continuous improvement initiatives across project delivery practices

Requirements

• Proven experience as a Project Manager delivering projects end-to-end
• Experience in delivering ServiceNow builds from scratch, ideally across ITSM
• Experience working across project governance, delivery frameworks, or PMO uplift initiatives
• Strong stakeholder management skills, including the ability to influence senior stakeholders and hold teams accountable
• Excellent communication skills with the ability to engage across both business and technical teams
• Experience working within less structured or evolving delivery environments
• Previous experience using Jira for project planning and tracking
• Jira administration experience would be highly regarded
• Exposure to technology projects, particularly IT infrastructure delivery, would be beneficial
• Ability to work across multiple priorities and operate autonomously

Why Apply?

• Opportunity to play a key role in shaping project delivery capability and governance frameworks
• Broad end-to-end project ownership across business and technology initiatives
• Collaborative environment with exposure to senior stakeholders
• Opportunity to join a growing and evolving delivery function where you can make a genuine impact
• Flexible and hands-on role suited to someone who enjoys building structure and driving outcomes

If this is of interest, please apply or email [email protected].