Project Manager/Service Delivery Manager
M1 LIMITED · Singapore ·
- Employment
- Contract
- Category
- Project management
- Experience
- 4+ years
The Project Manager/Service Delivery Manager oversees end-to-end project delivery and service operations for government and SME clients. The role involves managing cross-functional teams, vendor coordination, and ensuring technical compliance with network infrastructure requirements.
Job Responsibities:
- Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender requirements.
- Develop and maintain detailed project plans, schedules, and resource plans covering kick off meeting deployment, SIT, UAT, and handover to day 2 phases in accordance to requirements
- Coordinate cross-functional teams (engineering, opco, contractors, and partners) to meet project milestones and delivery timeline
- Track progress against baseline schedules/ Gantt Chart and proactively manage dependencies and constraints.
- Identify project risks and implement mitigation plans to minimise impact to cost, scope, and schedule.
- Coordinate and manage vendors and contractors to ensure delivery meets quality, safety, and contractual requirements.
- Prepare the run book to ensure smooth transition to Day 2 or maintenance phase
- Provide weekly/ad hoc project status updates, dashboards, and milestone reports for stakeholders
- Manage contractors during installation of services to ensure the installation works are completed well within stipulated timelines and comply with pre-determined technical specifications and ensure contractors compliance with site safety requirements, including PPE, permits, and site access protocols.
- Any Ad-hoc task assigned
SDM
- Oversee end-to-end service delivery for assigned projects, ensuring services are delivered in accordance with contract terms, KPIs, and SLAs.
- Manage project issues, escalations, and root cause analysis in a structured and auditable manner and maintain strong working relationships with stakeholders
- Control scope changes through formal change requests, impact assessments, and approvals
- Maintain accurate project cadence documentation including meeting minutes, risk logs, issue logs, and change records on weekly/monthly basis
- Prepare documentation for audits, inspections, and governance reviews.
- Ensure deliverables meet acceptance criteria prior to take over to support service delivery.
- Recommend improvements to project delivery processes, tools, and templates.
- Monitor service performance and implement corrective actions to address service gaps or operational risks.
- Any Ad-hoc task assigned
Job Requirements
- Degree in Computing Science/Engineering, Information Technology/Business
- PMP certification would be an added advantage
- Minimum 4 years of project management experience
- Good knowledge of cabling infrastructure, internet networks, routers and switches
- Excellent interpersonal, presentation and project management skills
- Able to work independently with minimal supervision