Project Manager (Insurance)
Capco · Malaysia - Kuala Lumpur ·
- Category
- Project management
- Experience
- 7+ years
A Project Manager at Capco, a financial-services consultancy, leads end-to-end delivery of Life, General, and/or Medical insurance transformation projects in Kuala Lumpur — managing planning, governance, stakeholders, vendors, RAID, budgets, and implementation with 7-12 years of insurance project management experience.
About Capco
Capco is a global business and technology consultancy dedicated exclusively to the financial services industry. Our consultants bring innovative thinking together with deep, first‑hand industry experience to help clients solve their most complex business and technology challenges.
We partner with leading banks, capital markets firms, and wealth & investment managers to deliver transformation across finance, risk & compliance, regulatory change, and technology. With offices across major financial centres in North America, Europe, and APAC, Capco offers the opportunity to work on large‑scale, high‑impact programmes that shape the future of financial services.
At Capco, collaboration, delivery excellence, and entrepreneurship define how we work and succeed.
Role Overview
The Project Manager will be responsible for leading the delivery of business and technology projects across Life, General, and/or Medical Insurance. The role will manage project planning, governance, stakeholder engagement, vendor coordination, risks, dependencies, and execution activities to ensure successful delivery of transformation initiatives.
Working closely with business stakeholders, product owners, technology teams, vendors, and programme leadership, the Project Manager will drive project outcomes from mobilisation through implementation, ensuring delivery aligns with business objectives, timelines, budgets, and quality standards.
Key Responsibilities
1) Project Planning & Delivery
- Lead end-to-end delivery of insurance transformation and technology projects.
- Develop and maintain detailed project plans, milestones, timelines, and delivery roadmaps.
- Define project scope, objectives, deliverables, and success criteria.
- Monitor project progress and proactively manage delivery risks and issues.
- Ensure projects are delivered on time, within budget, and to agreed quality standards.
- Support project mobilisation, implementation, and transition activities.
2) Stakeholder Management & Governance
- Build strong relationships with business stakeholders, sponsors, technology teams, and external partners.
- Facilitate project governance forums, working groups, and steering committee meetings.
- Prepare and present project status reports, dashboards, and executive updates.
- Manage stakeholder expectations and maintain alignment across project teams.
- Escalate key decisions, risks, and issues appropriately.
3) Risk, Issue & Dependency Management
- Establish and maintain project RAID logs (Risks, Assumptions, Issues, and Dependencies).
- Proactively identify, assess, and mitigate delivery risks.
- Manage project dependencies across business, technology, and vendor workstreams.
- Implement issue resolution and escalation processes to minimise project impacts.
- Support change control processes and assess impacts to scope, budget, and timelines.
4) Vendor & Delivery Coordination
- Coordinate activities across internal delivery teams, vendors, and third-party partners.
- Track vendor deliverables and ensure alignment with project objectives and timelines.
- Support vendor governance, performance monitoring, and issue resolution.
- Facilitate collaboration across multiple workstreams and stakeholder groups.
5) Financial & Resource Management
- Manage project budgets, forecasts, and financial reporting.
- Support resource planning and allocation across project workstreams.
- Monitor project expenditure and provide regular financial updates.
- Ensure effective utilisation of project resources and delivery capacity.
6) Business Change & Implementation Support
- Partner with business and technology teams to support solution delivery and implementation.
- Coordinate testing, deployment, business readiness, and transition activities.
- Support change management and adoption initiatives.
- Ensure successful handover into business operations and support teams.
Required Experience & Qualifications
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7-12 years of project management experience within insurance transformation environments.
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Proven experience delivering business and technology transformation projects.
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Strong understanding of Life, General, and/or Medical Insurance operations and processes.
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Experience managing cross-functional teams and multiple stakeholder groups.
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Demonstrated experience delivering projects involving technology implementation, digital transformation, or process improvement.
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Experience working within multi-vendor environments.
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Consulting, system integration, or insurance transformation experience is advantageous.
Why Join Capco?
- Work exclusively with leading financial services clients on high‑impact programmes
- Be part of a globally connected consulting firm with strong APAC growth momentum
- Operate in an entrepreneurial, collaborative culture with clear accountability and ownership
- Accelerate your career through exposure to complex transformations and senior stakeholders