Purpose of the Role

The Project Manager supports procurement, project coordination, documentation, and operational systems for a distributed technical team. The role helps move high-volume work forward by obtaining and tracking purchases, coordinating remote-site activities, maintaining accurate records, and improving the processes used to deliver OT Engineering projects and services.

What Success Looks Like

A successful candidate creates order from ambiguity, follows details through completion, communicates clearly, and independently researches unfamiliar problems before bringing forward practical recommendations.

Core Responsibilities

· Build and maintain productive relationships with vendors and sales representatives.

· Obtain accurate quotes in a timely manner and expedite procurement when project schedules require it.

· Manage the purchase, tracking, delivery, and coordination of hardware and software for remote locations.

· Coordinate with owners, site technicians, vendors, and internal engineers to support product installation and project delivery.

· Manage software and hardware license renewals for a large device portfolio and maintain accurate renewal records.

· Assist with project planning, documentation, schedules, status tracking, meeting coordination, risks, and follow-up actions.

· Maintain the systems, trackers, and tools used by the team, with a strong focus on data quality and reliable follow-through.

· Create, deploy, and continuously update standard operating procedures and other operational documentation.

· Identify process gaps, research possible solutions, and collaborate with the Project Manager to implement practical improvements.

· Conduct independent research and gather data to support purchasing, technical, operational, and project decisions.

Required Skills and Competencies

· Exceptional attention to detail, with a demonstrated ability to organize and accurately manage a high volume of records, tasks, deadlines, and dependencies.

· Self-directed problem solving: able to investigate unfamiliar topics, evaluate available information, and develop a recommended path forward with limited direction.

· Curiosity and creativity in improving workflows, solving operational problems, and building repeatable processes where clear processes do not yet exist.

· Strong written communication, including the ability to compose concise, clear emails that make next steps and requested responses easy to understand.

· Ability to learn and work within a technical environment, including researching terminology and concepts that may initially be unfamiliar.

· Ability to interpret technical information and explain it clearly to non-technical audiences.

· Confidence and a professional, cordial approach when communicating with clients, vendors, and internal stakeholders.

· Ability to manage competing priorities, recognize when escalation is needed, and reliably close the loop on open items.

Qualifications

· Bachelor's degree in Business, Project Management, Engineering, Supply Chain, Operations, or a related field, or at least two years of relevant experience in project coordination, procurement, operations, or a related area.

· Experience supporting distributed teams, remote installations, technical projects, or multi-site operations is preferred.

· Proficiency with Excel and comfort learning project management, ticketing, asset management, and database tools.

· Experience with Trello, Zendesk, or similar workflow platforms is preferred.

· CAPM, PMP, or relevant procurement or operations certification is preferred but not required.