Project Manager

About CAI

CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.

This role is part of our Graphic Communications business unit, which serves the global print and Graphic Communications industry with ERP and production software designed for commercial printers, Graphic Communications manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant print operations. Our solutions help customers manage complex production environments, improve operational visibility, and deliver high-quality products efficiently and profitably.

CAI is looking for a Project Manager to join our Graphic Communications Segment operations team. This role is a remote role located in the UK but it would be highly desirable for the applicant to have French language skills. We are looking for someone who has experience in large-scale software implementations, has good project management experience and knows how to develop and organize a project plan from discovery to go-live.

Job Description:

In this role, you will be responsible for managing the implementation of Graphic Communications ERP solutions enabling our customers to achieve their business objectives and operational results. This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying Graphic Communications PMO process improvements.

Main duties and Responsibilities:

Project Management and Delivery

• Development of project plans – including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning

• Management of project delivery according to approved project plans, objectives, budgets and document progress

• Stakeholder management – through active involvement and regular communication with key stakeholders

• Project status reporting to key stakeholders including progress against milestones, issue and risk management details and budget versus actual costs

• Management of project issues and risks – including: issue and risk identification, logging, assessment and treatment strategies

• Management of project scope change through defined project change management processes

• Alignment of projects to strategic and operational plans of the Customer

• Conduct of Post Implementation Reviews to identify and implement process improvement for future projects

• Completion and filing of project documentation

Consultative Relationship Building

• Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular.

• Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insight

• Actively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projects

Profitability Management

• Managing chargeability of Graphic Communications services resources

• Managing personal chargeability

• Management of stakeholder expectations in line with delivery capability and priorities

• Alignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms. Obtaining signoff on completion of deliverables.

• Managing invoicing process including proactively building client understanding of invoiced charges.

Job Requirements:

• Bachelor’s degree or equivalent experience

• Fluent in English and French. A good level of competence in any other European languages would be a plus

• 8+ years including a combination of relevant industry experience and project management experience

• Ability to manage customer expectations in accordance with work priorities

• Strong inter-personal and relationship management skills

• Effective verbal and written communication skills

• High level of presentation/persuasive communication skills

• Knowledge of Print industry would be a bonus