Project Coordinator for the Emergency Department

Summary: Baystate Medical Center-Emergency Department, Project Coordinator

This position performs a wide variety of administrative and project coordination duties as required to support the day-to-day operations and strategic work of the department. This position requires organizational, project coordination, interpersonal, and computer/data management skills, as well as independent judgment to anticipate and solve problems to maintain smooth and professional office operations. The duties of this position will expose the incumbent to a high level of confidential information that must be handled with discretion and professional sensitivity. This position interacts daily with a diverse group of critical stakeholders both internally and with external organizations with whom BH has business and contractual relationships.

This position plays an important supportive role in general administration and development, implementation, and management of projects relating to department administration and operations. This position will most often work with and assist in the support of management processes and improvement initiatives. This position will work independently and will frequently be called upon to coordinate and lead or otherwise support initiatives in varied areas such as quality and service improvement, patient satisfaction, operations measurement, space moves, and contracts administration. This position may be called upon to research best practices or existing professional literature behind an operational problem or to investigate specific issues. This position will gather data, develop/maintain reports, and track various metrics relating to projects with which they are involved. This position will work collaboratively and cooperatively with staff at all levels within and without the Baystate Health Department. At all times this position will embrace a positive attitude toward change and performance improvement and the Baystate Health guiding principles.

Job Responsibilities:

1) Serve as liaison between and among many different groups within and without Baystate Health for special projects or assignments. Interacts with a variety of health system executives, medical staff, and outsiders in a professional and efficient manner at all times.

2) Communicate and collaborate with department staff across divisions and recommend new processes in support of efficient and accurate management and administration of contract terms and conditions.

3) Collect and manage data in databases or other formats as appropriate to answer questions and track the progress of projects/initiatives. Monitor program metrics, run data queries, and prepare reports and presentations using statistics, graphs, and illustrations. Develop and maintain summary project status reports for ongoing projects for the executive administrator and division directors on a regular basis. Serve as subject matter expert in support of program or project strategies as needed.

4) Act with delegated autonomy to lead and/or coordinate department programs and project initiatives as assigned. Develop work plans identifying key project components, required expertise, and timelines/milestones for completion and revise as appropriate to meet changing needs and requirements. Identifies and coordinates project logistics and needs. Analyze results and lessons to be learned at the completion of projects and seek advice of the executive administrator when needed. Prepare all necessary status reports on projects as needed.

5) Exercise independent judgment, initiative, and discretion in the performance of duties. Able to work across the organization to get things done, develop partnerships, and pull together appropriate resources and programs.

6) Will also provide administrative support for the department. Requires coordination across multiple complex calendars; considering internal and external engagements; and actively prioritizing scheduling decisions on behalf of the department. This position will also support shift scheduling and payroll for the emergency department team.

Required Work Experience:

1) Minimum 3 years work experience in areas related to health care administration, executive support, or equivalent education

Preferred Work Experience:

1) Experience in a large, matrix-oriented organization is highly desirable

Skills and Competencies:

1) Excellent verbal and written communication skills, excellent management of resources, excellent computer skills, excellent data management skills

2) The ability to self-start, problem solve, and work independently with proven excellent time management and skills is key

3) Strong interpersonal skills and ability to work effectively with others across the enterprise

4) This position requires an independent, proactive, critical thinker whose skills contribute to efficient, systematic, and successful operations in compliance with Baystate Health procedural and operational standards

5) Proven self-starter with a strong ability to problem solve and to think and work independently with minimal direct supervision

6) Demonstrated career record of managing multiple priorities and meeting deadlines

7) Strong communication, interpersonal and organizational skills

8) Ability to analyze and prioritize information resulting in appropriate recommendations

9) Excellent customer service skills to include proven ability to work as part of a team

10) Advanced computer skills including demonstrated proficiency with Microsoft Word, PowerPoint, Excel, and Outlook as necessary to develop and maintain spreadsheets, trend data and generate reports and presentations

11) Must be able to write effective reports and business correspondence

12) Presents respectful, credible, service oriented, and professional demeanor at all times

Education:

Associates Degree (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$56,430.00 - $64,875.00 - $76,710.00

Equal Employment Opportunity Employer