Project Coordinator

Description:

The Dealer Growth Project Coordinator supports the success and growth of Culligan's North American dealer network by increasing awareness, understanding, and adoption of key operational and growth programs. Working closely with dealer decision-makers, internal teams, and external vendors, this role demonstrates the business value, benefits, and return on investment of current and future programs, applications, and go-to-market strategies.

This position serves as a trusted program resource for dealers, helping them navigate available tools and initiatives, resolve questions, and identify opportunities to improve engagement and business performance.

Responsibilities:

• Serve as the subject matter expert for assigned dealer programs, providing clear guidance and ongoing support to dealers and internal stakeholders.
• Support employee learning and development through the coordination and facilitation of established and newly created training programs, workshops, and learning sessions.
• Manage day-to-day vendor relationships, including communication, coordination, issue resolution, and follow-up.
• Respond to dealer questions and support needs through email, phone calls, virtual meetings, and other appropriate channels.
• Develop and deliver reporting requested by leadership and cross-functional partners.
• Create, maintain, and monitor program scorecards to track participation, adoption, results, and areas of opportunity.
• Collaborate across Culligan to align program objectives, communications, training, dealer support, and implementation activities.
• Support dealer adoption by clearly communicating program value, benefits, business impact, and expected return on investment.
• Assist with the creation, editing, and delivery of dealer-facing presentations.
• Create and maintain training resources, process documentation, FAQs, and other dealer support materials.
• Consolidate dealer feedback twice annually in preparation for Dealer Advisory Committee meetings, identifying key themes and actionable insights.
• Perform other duties and support additional dealer growth initiatives as assigned.

Assigned Dealer Programs:

• Voice of the Customer
• Dealer referral programs
• E-commerce through Culligan.com
• Commercial Drinking Water sales support
• Additional current and future dealer programs, applications, and go-to-market initiatives

Qualifications

• Bachelor's degree in business, communications, or a related field, or equivalent relevant work experience.
• 3-5 years of experience in project management, customer service, training, program support, or a related area.
• Experience supporting basic system administration activities, such as system configuration and user setup.
• Strong organizational and prioritization skills, with the ability to manage multiple projects, tasks, and deadlines simultaneously.
• Demonstrated ability to work effectively with stakeholders at multiple levels of an organization.
• Ability to build positive, collaborative relationships with colleagues, dealers, vendors, and other stakeholders.
• Comfortable evaluating processes and providing practical recommendations for improvement.
• Proficiency with Microsoft Office applications.
• Project management experience is preferred.

Core Competencies

• Resourcefulness: Identifies solutions, takes initiative, and adapts effectively when priorities or circumstances change.
• Customer Focus: Understands dealer needs and delivers responsive, practical, and value-oriented support.
• Communication: Communicates clearly and professionally with dealers, vendors, leaders, and cross-functional partners.

Target Salary Range: $70,000 – $85,000 salary a year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

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