Project Coordinator/Account Manager

People and Partners Group Company Limited · Accra, Ghana · 1 month ago

Employment: Contract
Category: Project management
Experience: 2+ years

agile business-development corrective-action performance-management

Oversees client projects from contract award to final delivery, coordinating between clients and internal teams to ensure on-time, on-budget completion with premium quality standards.

About People and Partners Group

People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner, headquartered in Accra, Ghana. We excel in placing C-suite and senior leaders across Africa and beyond, with a 98% retention rate, 15‑day completion timeline, access to 100K+ top talents, and 1-year+ free replacement guarantee.

Our end-to-end solutions include Employer of Record (EOR), HR outsourcing, payroll, compensation structuring, performance management, recruitment, and corporate training; tailored for multinationals and high-growth businesses expanding into key African markets, the UK, USA, Middle East, and more.

Ghana-compliant with global best practices, we co-design agile frameworks to drive your success. Build Outstanding Teams with PPG. Join Africa's growth story!

About Our Client

Our client is a leading premium finishing company offering high-quality interior and exterior finishing solutions, including doors, wardrobes, kitchens, pergolas, and comprehensive project finishing services.

The company caters to a diverse clientele, including property developers, hospitality brands, corporate institutions, and homeowners who prioritize superior quality, modern design, and outstanding workmanship. Known for delivering customized and elegant finishing solutions, the company is committed to excellence, innovation, and customer satisfaction across both residential and commercial projects.

Role Purpose

The Project Coordinator / Account Manager is responsible for overseeing client projects from contract award through to final delivery and installation. The role ensures seamless coordination between clients and internal teams, guaranteeing projects are delivered on time, within budget, and in line with the company’s premium quality standards.

Acting as the primary client liaison throughout the project lifecycle, the successful candidate will drive efficient project execution while maintaining strong client relationships and ensuring high levels of customer satisfaction.

Key Responsibilities

1. Project Planning & Management

Manage assigned projects from initiation to completion.
Develop detailed project plans, schedules, timelines, and milestones.
Monitor project progress to ensure timely execution and delivery.
Coordinate resources and activities to achieve project objectives efficiently.

2. Client Relationship Management

Serve as the main point of contact for clients after project award.
Provide clients with regular updates on project status and timelines.
Manage client expectations and ensure prompt resolution of concerns or requests.
Build and maintain strong, professional client relationships to support repeat business and referrals.

3. Internal Coordination & Collaboration

Coordinate effectively with internal teams including:

Business Development Manager for project handovers
Design team for drawings, revisions, and approvals
Management and procurement teams for sourcing and purchasing
Installation teams for execution and delivery
Ensure all stakeholders are aligned on project scope, timelines, and deliverables.

4. Scheduling & Operational Execution

Plan and coordinate all project-related activities including:

Site visits and inspections
Measurements and assessments
Deliveries and logistics
Installation schedules
Ensure installation teams are fully briefed and equipped for successful execution.
Monitor installation progress to ensure adherence to project specifications and quality standards.

5. Documentation & Reporting

Maintain accurate and organized project documentation and records.
Track quotations, invoices, approvals, delivery notes, and project correspondence.
Prepare and submit regular project status reports to management.
Ensure all project documentation is updated and accessible throughout the project lifecycle.

6. Quality Assurance & Issue Resolution

Monitor project quality to ensure all deliverables meet company and client expectations.
Identify and proactively resolve project issues, delays, or operational challenges.
Handle client complaints professionally and escalate critical issues when required.
Ensure corrective actions are implemented effectively to maintain project standards.

7. Post-Project Completion & Client Satisfaction

Conduct project close-out processes and confirm successful completion with clients.
Follow up with clients to assess satisfaction levels and gather feedback.
Support efforts to secure client testimonials, referrals, and repeat business opportunities.

Requirements

Diploma or Bachelor’s Degree in Business Administration, Project Management, or a related field.
2–4 years’ experience in project coordination, project management, operations, or a similar role.
Experience within the construction, interior finishing, or related industry is preferred.
Strong organizational and coordination skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple projects simultaneously and meet deadlines.
Strong attention to detail and problem-solving capability.
Ability to remain calm under pressure and effectively manage client expectations.
Proactive, adaptable, and solution-oriented mindset.
Basic understanding of construction, interior finishing, or related projects is an added advantage.