Project and ODI Coordinator, Customer Support Integration Team (CSIT)

What are your contributions to the team?

• Lead the coordination and closure of Open Delivery Items (ODIs) and other post-delivery commitments.
• Coordinate activities across Engineering, Service Centers, Supply Chain, Warranty, Operations and Customer Support teams.
• Develop and maintain action plans to ensure commitments are delivered on schedule and within budget.
• Monitor project progress, identify risks, and drive resolution of issues impacting customer satisfaction.
• Manage customer communications, provide status updates, and facilitate decision-making throughout project execution.
• Support budget tracking, invoicing activities, and contractual commitments related to post-delivery commitments.
• Contribute to continuous improvement initiatives that enhance customer support processes and operational efficiency.
• Travel as required to support aircraft maintenance events, customer meetings, and critical operational activities.

How to thrive in this role?

• Strong project coordination or project management experience.
• Excellent communication and stakeholder management skills.
• Ability to influence and drive actions across multiple organizations without direct authority.
• Customer-focused mindset with strong problem-solving abilities.
• Experience coordinating complex activities involving multiple stakeholders and competing priorities.
• Ability to manage several projects simultaneously in a fast-paced environment.
• Willingness and ability to travel internationally, occasionally on short notice, to support customer requirements, aircraft maintenance events, and critical project activities.
• Aerospace experience and A&P license are considered an asset but are not mandatory.
• Strong computer skills including Microsoft Excel (report creation) and Outlook. Experience with Salesforce is an asset.
• Organized, proactive and comfortable interacting with customers and executives
• Skilled at balancing customer expectations with business priorities
• Motivated by solving complex operational challenges
• Interested in developing project management and leadership capabilities
• Is willing to travel worldwide, sometimes with limited notice, to support customers and aircraft operational requirements