The Partnership for Supply Chain Management Job Description
TITLE: Programme Manager Non-grant
REPORTS TO: Senior Procurement & Client Services Manager
LOCATION: Project Management Office, Woerden, NL (PMO-NL)
STATUS: Full-time
Organization description
The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, commercial firms, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001:2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services.
PFSCM, an affiliate of JSI Research & Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 25 JSI offices around the world, allowing us to access their technical and operational expertise.
PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work.
Overall responsibilities
PFSCM is expanding its Pooled Procurement Mechanism (PPM) portfolio to include non-grant financed procurement channels, including programmes funded through different non-grant donor mechanisms and delivered in partnership with The Global Fund. This is a high-visibility business channel with distinct operational, compliance, financial, and stakeholder-management requirements that differ from PFSCM's established grant-funded PPM operations.
The Programme Manager is accountable for the effective planning, coordination, governance, and delivery of the non-grant programme. The role provides end-to-end programme leadership across Client Services, Logistics, Sourcing, Quality Assurance, Finance, and other relevant functions, ensuring that programme commitments are delivered against agreed scope, timelines, service requirements, compliance obligations, and cost parameters.
The Programme Manager acts as the primary operational coordination point for the programme and establishes clear priorities, programme plans, governance routines, risk and issue management, and stakeholder communication. The role provides functional leadership across programme workstreams and drives timely resolution of cross-functional dependencies and issues, escalating matters outside the delegated mandate to the Senior Procurement and Client Services Manager and, where appropriate, the PPM Director.
The Programme Manager will build and continuously improve the operating model for the non-grant channel, including programme processes, controls, SOPs, onboarding materials, reporting, and performance measures. As business volume develops, the role is expected to increase its ownership of the dedicated non-grant business area and contribute to its scalability and long-term operating model.
The role does not carry a standard grant-funded PPM order portfolio and is specifically focused on the non-grant portfolio. However, some aspects of PPM projects may still need to be managed or supported within the scope of this role, depending on project requirements and responsibilities.
Specific responsibilities
Programme Leadership, Planning & Delivery
- Own the programme plan and coordinate end-to-end delivery of non-grant procurement and PPM activities from requisition receipt through purchase order issuance, shipment, delivery, receipt confirmation, invoicing triggers, and financial closure.
- Establish programme priorities, milestones, dependencies, deliverables, and service-level expectations, and ensure responsible functions understand and meet their commitments.
- Apply structured project/programme management methods (scope, schedule, resource, and risk
management) to plan, sequence, and track deliverables.
- Drive resolution of cross-functional issues and dependencies, making operational decisions within the agreed programme mandate and escalating material issues or decisions outside that mandate.
- Maintain oversight of programme capacity, workload, timelines, and cost baselines, identifying variances early and leading corrective actions within delegated authority.
- Ensure programme activities remain aligned with agreed objectives, contractual requirements, PFSCM policies, SOPs, and quality management requirements.
Client & Stakeholder Management
- Act as the primary operational programme contact for relevant Principal Recipients/Eligible Buyers and The Global Fund counterpart teams, establishing structured and proactive communication throughout programme delivery.
- Lead onboarding of Principal Recipients new to the PPM channel, including registration, waivers, unplanned costs, storage, receipt confirmation, and other programme-specific requirements.
- Manage stakeholder expectations, dependencies, escalations, and sensitive communications, ensuring issues are addressed transparently and in a timely manner.
- Respond to urgent or ad-hoc customer requests, re-prioritising programme activities as needed to
protect seamless service delivery, without compromising governance or compliance.
- Build effective working relationships across PFSCM and with external stakeholders, suppliers, Principal Recipients, and donor counterparts to support successful programme outcomes.
- Represent programme priorities internally and ensure external stakeholder requirements are translated into clear actions for the relevant PFSCM functions.
Risk, Compliance & Programme Controls
- Own and maintain the programme risk and issue register, assess risks, assign mitigation actions, and monitor timely closure.
- Ensure compliance with non-grant specific programme requirements, including delivery-based invoicing triggers, Certificate of Receipt (COR) collection, cost baseline controls, and applicable contractual requirements.
- Coordinate resolution of contractual, policy, quality, and compliance matters with Legal, Quality Assurance, Finance, and other relevant functions.
- Ensure programme controls provide a clear, auditable record of decisions, approvals, risks, issues, actions, and stakeholder communications.
- Identify emerging compliance or operational risks and initiate preventive or corrective actions before they affect programme delivery.
Programme Governance, Performance & Reporting
- Establish and maintain programme governance routines, including regular programme meetings, agendas, decision records, action tracking, and escalation mechanisms.
- Own programme performance monitoring and ensure agreed KPIs, milestones, service levels, risks, and deliverables are tracked and reported.
- Prepare regular programme status reports for internal leadership and relevant external stakeholders, highlighting progress, decisions required, risks, dependencies, and corrective actions.
- Coordinate development and implementation of programme KPI reporting as requirements are established with the funder and stakeholders.
- Maintain complete and auditable programme documentation, trackers, issue logs, decisions, and communication records.
Data Management Quality
- Own the accuracy, completeness, and timeliness of programme data (orders, shipments, receipts,
KPIs) across systems and trackers, working with the Data Analytics & Reporting team to agree
data definitions, validation rules, and routine reconciliations.
- Identify data quality gaps or inconsistencies, and lead corrective and preventive actions jointly
with the Data Analytics & Reporting team and other relevant functions, including root-cause
analysis, tracking open issues through to closure, and reporting status to management.
- Support continuous improvement of data structures, tools, and reporting processes in
partnership with the Data Analytics & Reporting team, so that reporting supports
decision-making and stays audit-ready (traceable, documented, and consistent across reports).
Process Development, Continuous Improvement & Scale
- Own development and continuous improvement of the non-grant programme operating model, including SOPs, work instructions, onboarding materials, templates, and communication protocols.
- Identify process gaps, operational inefficiencies, and scalability risks and lead improvement initiatives with relevant functions.
- Document lessons learned and translate them into improvements to programme processes, controls, stakeholder management, and service delivery.
- Support design of a scalable operating model as programme volume grows, including clear roles, governance, controls, and performance measures.
- Lead onboarding and knowledge transfer for staff and stakeholders joining or supporting the programme
Qualifications
Professional and Technical Knowledge
- A Bachelor's degree in Supply Chain Management or a relevant field (e.g., Business Administration, Public Health, International Development, Logistics).
- Project Management Certification (e.g., PMP, PRINCE2, or equivalent), or willingness to obtain one.
- Minimum 5 years of experience as programme manager in procurement, supply chain, programme management, client services, or a related operational environment, preferably in global health, humanitarian, or donor-funded settings.
- Strong understanding of health commodity procurement, international logistics, and donor-funded procurement environments.
- Familiarity with donor-funded programme requirements (e.g., USAID, GHSC-PSM, or similar) and/or The Global Fund's PPM procurement model is a strong advantage.
- Proficiency with Excel-based tracking and reporting tools and ERP/procurement systems.
- Demonstrated experience leading multi-stakeholder programmes or projects with competing deadlines and high visibility.
- Experience driving cross-functional delivery and aligning stakeholders across donor, supplier, government, and/or Principal Recipient organisations.
- Demonstrated experience in programme planning, risk and issue management, stakeholder management, and structured governance.
- Familiarity with quality management systems and structured documentation practices.
Interpersonal skills/Communication
- Excellent written and verbal communication skills in English, with sound judgement when handling sensitive communications in a politically visible environment.
- Strong interpersonal skills with client relations and customer service experience and an ability to work across disciplines and in diverse locations internationally.
Continuous improvement/Innovative
- Experience with continuous improvement initiatives and change management activities.
- Ability to identify, prioritise, and champion improvements that increase programme effectiveness, scalability, compliance, and stakeholder experience.
Priority Setting, Problem Solving, & Detail Orientation
- Strong problem-solving, prioritisation, negotiation, and risk-management abilities.
- Ability to approach a problem from different cultural perspectives; and be aware and mindful of cultural differences.
- Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.
- Strong organization skills with an eye for details, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast moving, dynamic, and time-bound environment.
- Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
- Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
Leadership/Strategic Thinking
- Strong programme leadership, stakeholder engagement, and coordination capabilities across cultures and organisational levels.
- Ability to provide functional leadership and influence outcomes without direct line-management authority.
- Comfort operating in a new business area where processes are still developing, with a high degree of ownership, initiative, and accountability.
Disclaimer:
PFSCM is committed to providing equal employment opportunities for all qualified applicants and employees and to fostering a workplace free from discrimination. We believe in upholding the values of individual merit, hard work, and excellence, and we actively oppose any practices that promote illegal preferences or actions in hiring, contracting, or other employment decisions or practices. We strive to create an environment where every individual is treated with dignity and respect, and we are dedicated to promoting a culture that recognizes and rewards individual initiative and achievements.
If you are an individual with a disability or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.