Program Supervisor, (1513) 801 East Men's Shelter

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JOB SUMMARY: The Program Supervisor leads a team of Shelter Monitors in the operation of a 24/7 men’s homeless shelter in accordance with Agency Policies and Procedures, 801 East Men’s Shelter Program Rules, Agency contractual requirements, and best practices.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision of up to 10 full-time and 4 part-time staff. Provides functional supervision of the shelter staff on duty to 12 staff, with the potential to surge up to 24 staff shift.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Functionally supervise by leading a team of Shelter Monitors on an 8-hour shift in the safe and orderly operation of a 24/7 adult men’s shelter with approximately 250 clients on a given shift.

1. Create work schedules and issue work assignments, ensuring the facility is properly staffed at all times.
2. At the beginning of each shift meet with the off-going Program Supervisor, conduct an initial tour of the assigned areas , noting any discrepancies or irregularities.
3. Accompany each Shelter Monitor on at least one of their rounds to observe their performance and coach if needed. Annotate time and name of each Shelter Monitor observed in end-of-shift report along with observations, discrepancies, and any coaching provided.
4. Visit each Shelter Monitor post at least once every two hours to ensure they are alert and to inspect their logbooks. Annotate time and name of each Shelter Monitor check-in on the end-of-shift report along with observations, logbook discrepancies, any instances of Shelter Monitors not being fully alert / attentive, and any coaching provided.
5. Proactively and courteously liaise with Agency partners who also support the shelter’s operations (e.g. security, hospitality).
6. Submit an end-of-shift report to the Operations Manager which will include, in addition to items (c) and (d) above: time shift began and ended, a thorough accounting of any incidents requiring the submission of an Unusual Incident Report, and any other discrepancies or items of potential interest to 801 East leadership.

• Provide administrative supervision to assigned Shelter Monitors (direct reports).

1. Monitor performance, conduct, and adherence to policy. Coach, counsel, and initiate corrective action as required.
2. Validate and approve timecards.
3. Track and report on progress and completion of training assigned by the Agency and by The Community Partnership for the Prevention of Homelessness (TCP). Assist in scheduling live / in-person trainings. Take corrective action as needed to resolve delays in training completion.
4. Conduct professional development for direct reports.
5. Execute the annual performance management cycle for direct reports.
6. Recruit and hire new staff to fill vacancies. Prepare and submit hiring packets for Chief Operating Officer and Human Resources approval. Liaise with Human Resources to onboard new hires.

• 3. Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.

1. Implement Corrective Action Plan to address deficiencies identified through the agency CQI process.
2. Update the program’s practices and procedures, and program manual as needed.
3. Enable staff participation in quality improvement.

• Perform liaison activities with community partners.
• Coordinate the preparation and timely submission of all external and internal program reports. Ensure prompt and accurate submission of incident reports.
• Perform other job-related duties as assigned.