Program Operations Coordinator - Queens Region (F/T)

Position Summary:

NY LGBT Network seeks qualified candidates for a full-time Program Operations Coordinator. This position is responsible for 3 main areas: data entry and coordination; community center operations; and program support. The Program Operations Coordinator works out of the NY LGBT Network’s Queens Center (Q-Center) at 35-11 35th Ave, Astoria, NY 11106 and reports to the Regional Director for Queens.

Principal Duties and Responsibilities:

· Coordinating data entry, data cleaning, and analytics to meet multiple contract data reporting requirements

· Perform various data entry activities, including program participant utilization, contact information, and demographic data into various organization databases and systems

· Develop and maintain new data collection tools as needed

· Assist the Regional Director in program department operations and special projects, including but not limited to provider outreach, facilitating MOUs, and coordinating program events.

· Coordinate the inventory, ordering, and stocking of program and office supplies.

· Troubleshoot basic IT challenges for the Q-Center, including printer and telephone issues and coordinate with IT consultants to address larger IT difficulties

· Coordinate and record social media content for programs and service promotion and edit and post social media content as needed

· Manage data entry and upkeep of internal and external LGBT-affirming resource directories

· Participate in large-scale programs and events, such as the annual LGBT Youth Conference, Gender Affirming Resource Fair, and various Pride Initiatives

· Conduct community-based outreach activities to identify and engage program participants, including identifying new opportunities to connect and engage LGBT people as needed.

· Work on special operations projects and other duties as assigned

Qualification Requirements:

· 3 years of work experience, preferably in the non-profit field or Bachelor’s degree

· Excellent computer skills, including Word, Excel, PowerPoint, Canva, and social media

· Excellent organization skills

· Good interpersonal and networking skills

· Solid written, verbal, and problem-solving skills

· Passion and motivation to be a part of the NY LGBT Network movement to help LGBT people to be themselves, stay healthy, and change the world

· People who represent the community being served are strongly encouraged to apply

· Bilingual English/Spanish preferred

· Flexible work schedule is a must, as this position requires working after-school and evenings and some weekends as needed