Program Manager

WHO WE ARE:

ZBeta is a world-class physical security design, consulting, and managed services firm that partners with some of the most dynamic, high-profile organizations and individuals in the world. We leverage a Data Driven, Technology Led, Human Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta prides itself on its level of technical expertise but remains independent and product-agnostic. Our highly experienced team brings decades of security expertise, diverse organizational perspectives, and proven best practices to every project and customer. It is our meticulous attention to detail, and our ability to deliver at scale that positions us to deliver an exceptional customer experience.

Our primary goal is to redefine the standards of professional security, equipping our clients with innovative tools to master today’s challenges and fortify against tomorrow's risks. By consistently delivering exceptional solutions and pioneering advancements in the security field, we can exceed expectations and set new standards of excellence in pursuing our vision.

Find out more about us here.

WHO YOU ARE:

You are a forward-thinking strategic partner with a passion for enhancing security measures and fostering community resilience. You excel in fast-paced settings where your leadership abilities can catalyze meaningful transformation. You thrive in a workplace culture that is:

• Innovative
• Strives for Excellence
• Reliable
• Detail Oriented
• Adaptable
• Highly Organized
• Client Obsessed
• Curious
• Resilient

Does this sound like you? If so, join us in our mission to redefine security standards and make a lasting difference in our community.

WHAT YOU'LL DO:

As a Program Manager, you lead the successful delivery of ZBeta's consulting and design engagements by overseeing a portfolio of complex client programs and leading a team of Project Managers. You are responsible for ensuring projects are delivered consistently, efficiently, and with the highest standards of quality while fostering an exceptional client experience.

This role combines operational leadership, people management, and project delivery expertise. You partner closely with Principal Consultants, who own the client relationship and strategic direction, to translate client objectives into successful delivery plans. Through coaching, resource planning, process improvement, and portfolio oversight, you ensure ZBeta delivers on its commitments while continuously strengthening our project management practice.

Core Competencies

• Growth Minded: Strong self-awareness of strengths and development areas with a curiosity and appetite for change and innovation
• Data-Driven: Strong analytical skills with critical thinking driven by data
• Collaborative: Ability to solicit and understand multiple perspectives
• Evaluative: Ability to evaluate outputs rigorously to ensure consistent excellence in delivery
• Strategic Thinker: Ability to think proactively about the future of the business and relate current business activities to desired outcomes
• People Leader: Develop high-performing teams through coaching, mentorship, accountability, and continuous feedback
• Operational Excellence: Create scalable processes, drive consistency, and continually improve delivery performance across multiple client engagements

Position Responsibilities

The essential duties and responsibilities include, but are not limited to the following:

Program Management

• Lead the successful delivery of a portfolio of consulting and design engagements across multiple clients.
• Partner with Principal Consultants to develop delivery strategies that align with client objectives and consulting recommendations.
• Provide delivery oversight to ensure projects meet scope, schedule, budget, quality, and client expectations.
• Monitor portfolio health and proactively identify delivery risks, resource constraints, and opportunities for improvement.
• Serve as the primary escalation point for project delivery issues and work collaboratively with project teams to resolve challenges.

Management

• Lead, coach, and develop a team of Senior Project Managers and Project Managers.
• Establish clear performance expectations and provide ongoing coaching, mentorship, and professional development.
• Conduct performance reviews and support career development planning for project management staff.
• Foster a collaborative, accountable, and high-performing project management culture.
• Support recruiting, interviewing, onboarding, and workforce planning for the Project Management team.

Project Management

• Oversee project staffing and resource allocation across client engagements to optimize utilization and project success.
• Balance workloads while ensuring the appropriate skills and experience are aligned with client needs.
• Monitor project financial performance, utilization, forecasting, and delivery metrics.
• Review portfolio performance and recommend adjustments to improve operational efficiency and client outcomes.
• Support capacity planning and resource forecasting in partnership with consulting leadership.

Delivery Operations

• Establish and continuously improve project management standards, methodologies, tools, and best practices.
• Ensure consistent application of project governance, risk management, change management, and reporting processes.
• Drive continuous improvement initiatives using lessons learned, project metrics, and client feedback.
• Collaborate with the Client Deliverables Manager to ensure deliverables meet ZBeta's standards for quality, consistency, and professionalism.

Client Relationship

• Partner with Principal Consultants to deliver a seamless client experience from project initiation through completion.
• Ensure project teams maintain proactive communication with clients regarding project status, risks, milestones, and key decisions.
• Participate in executive client meetings and issue resolution as needed to support successful engagement outcomes.
• Promote a culture of responsiveness, professionalism, and service excellence throughout project delivery.

Collaborate

• Partner closely with Principal Consultants throughout the engagement lifecycle to ensure strategic objectives are successfully translated into execution.
• Support Senior Project Managers by providing guidance, removing obstacles, and facilitating effective decision-making.
• Collaborate with consultants and technical teams to coordinate resources and maintain alignment between consulting recommendations and project execution.
• Build strong cross-functional relationships that promote communication, accountability, and operational excellence

Quality Control

• Ensure projects consistently meet ZBeta's standards for quality, technical accuracy, documentation, and delivery excellence.
• Monitor portfolio performance through key delivery metrics and implement improvements where needed.
• Lead project retrospectives and lessons learned initiatives to continuously strengthen project execution.
• Support the evolution of ZBeta's project management methodologies, templates, and governance processes.