Program Manager - Wellness Center

Role: Program Manager
Reports to: Program Director
Program: 1301-DT Wellness
Department: Mental Health
Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013
Schedule: Monday - Friday, 8am - 4:30pm
Status: Full-time/Exempt/Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Summary:
In collaboration with the Wellness Center Director and other team leadership, the Wellness Center Program Manager will oversee the Wellness Center program for adults. The Program Manager will monitor and ensure that the Wellness Center provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will also provide administrative supervision for clinicians and direct practice case managers. The Wellness Center Program Manager will additionally function as an intake coordinator for community members seeking services.

Essential Duties and Responsibilities:

LPS Designated to participate in initiating 5150 involuntary psychiatric holds and takes the lead with crisis management.
Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
If 2 years post-licensure, participates in the clinical supervision of Master’s level staff that are BBS Registered.
In collaboration with supervisor, monitor all administrative aspects of agency’s Department of Mental Health (DMH) contracted OCS program and contract, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner.
Complete required reporting to funders as outlined by contract requirements
Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
Provide individual and team supervision, support, and performance evaluations for all assigned staff
Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts
Ensure adherence to funding source contract and performance standards
Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
Effectively represent agency at funding partner or collaborative meetings

Qualifications:

Master’s degree in Social Work, Psychology, or a related field of study from an accredited university
Valid registration and licensure with the California Board of Behavioral Sciences
Must have at least 1000 clinical hours accrued towards licensure
LPS Designated to participate in crisis management team to initiate 5150 involuntary psychiatric holds for FSP Clients.
Willingness to supervise program student interns as a Field Instructor and/or provide individual or group supervision to Masters-Level Staff.
Outstanding clinical review skills
Strong training, project management, and team-building skills
Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
Knowledge of trauma informed services, housing first and harm reduction methodologies.
Experience providing administrative and clinical supervision
Experience working with people living with mental illness and/or substance abuse
Current, valid California Driver’s license with an acceptable driving record and reliable vehicle.

Preferred Qualifications:

Contract and quality assurance experience
Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Work Environment:

Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist and sit throughout the day