What We're Looking For

Required Qualifications

• 5+ years of experience in program/project management, vendor management, or operations, ideally within fintech, banking, or another regulated financial services environment.
• Demonstrated experience managing BPO relationships and/or outsourced customer service operations.
• Experience managing cross-functional projects tied to product launches; deposit, lending, or payments products preferred.
• Strong understanding of vendor contract structures, SLAs, and performance management frameworks.
• Excellent stakeholder management skills, with the ability to influence without direct authority across Product, Compliance, Legal, and Risk teams.
• Strong analytical skills and experience using data to drive vendor and program decisions.
• Excellent written and verbal communication skills, including experience presenting to senior leadership.

Preferred Qualifications

• Experience in a neobank, digital bank, or fintech startup environment.
• Familiarity with banking regulations relevant to vendor risk management, including OCC guidance on third-party relationships, GLBA, and BSA/AML considerations.
• Experience with contact center technology, such as Zendesk, Five9, Genesys, or NICE, and CRM platforms.
• PMP, PgMP, Lean Six Sigma, or similar certification.
• Experience with project management tools such as Asana, Jira, Monday.com, or Smartsheet.

Skills & Competencies

• Strong vendor leadership skills, including BPO governance, lifecycle management, performance reviews, escalation management, and relationship management.
• Demonstrated program delivery capabilities, including cross-functional planning, RAID management, dependency resolution, and executive status reporting.
• Working knowledge of third-party risk management, audit readiness, privacy and security controls, and regulatory expectations within financial services.
• Commercial acumen with experience reviewing contracts and SOWs, managing SLAs and pricing structures, and supporting budgeting, forecasting, and cost optimization.
• Strong analytical skills with the ability to define KPIs, identify performance trends, measure service quality, and make data-informed decisions.
• Excellent communication, facilitation, negotiation, and stakeholder-management skills, including the ability to influence cross-functional teams and present to senior leadership.

What Success Looks Like

• Vendor SLAs and quality metrics are consistently met or exceeded.
• Deposit and lending product initiatives launch on time, within scope, and with clear cross-functional alignment.
• Customer service implementations roll out smoothly with minimal disruption to support operations.
• Vendor costs are optimized without compromising service quality or compliance posture.
• Strong, well-documented relationships exist with all key vendor partners, with clear escalation and contingency plans in place.

Work Environment

This is a Charlotte-based position. Occasional travel or availability outside standard hours may be required for vendor reviews, implementations, service disruptions, or other critical operational events.

Equal Opportunity Employer
DingoBlu Financial Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under applicable law.

Note: DingoBlu is a financial technology platform, not an FDIC-insured bank. Banking services and eligible deposit accounts are provided by our FDIC-insured bank partners. FDIC insurance is provided by such banks up to applicable limits and subject to FDIC requirements.