Program Manager - Student Operations (Offline Programs)
IIDE · Mumbai, India ·
- Seniority
- Senior
- Category
- Project management
- Experience
- 8+ years
Working Days: 5 Days a Week — The IIDE Way
Location: Designated College and Andheri Campus
About IIDE:
IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.
Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.
About the Role:
As the Manager – Student Operations & Student Success, you will be responsible for owning a portfolio of designated partner colleges and driving performance excellence across academic outcomes, student success, student operations, placements support, and college partnerships. You will lead and develop on-ground teams, hold them accountable for results, and act as the strategic bridge between ground-level execution and institutional growth.
What You'll Do:
● Portfolio Performance & Outcome Accountability:
○ Own end-to-end performance across assigned colleges, covering academics, examinations, student success, placements support, and student operations.
○ Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
○ Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams.
○ Ensure consistency in program standards, student experience, and brand representation across colleges.
○ Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.
● Leadership, Talent Strategy & Accountability:
○ Lead, coach, and develop on-ground college teams with clear accountability for outcomes.
○ Define performance expectations, role ownership, and growth pathways.
○ Conduct regular performance reviews, feedback conversations, and capability-building discussions.
○ Identify skill gaps and drive targeted training, coaching, or role realignment.
○ Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
○ Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations.
● Institutional Partnerships & Portfolio Growth:
○ Own senior-level relationships with Principals, HODs, Deans, and administrative leadership.
○ Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
○ Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment.
○ Identify opportunities for portfolio expansion, new batches, and program growth.
○ Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.
● Academic Quality, Examinations & Student Success:
○ Govern academic quality across colleges, including trainer effectiveness, content delivery, and batch performance.
○ Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution.
○ Review academic, examination, and student success data to surface quality risks and preparedness gaps.
○ Ensure timely interventions for at-risk students, batches, or colleges.
○ Champion a strong student success culture through engagement, industry exposure, and community initiatives.
● Placements Enablement & Outcome Support:
○ Partner with central placements and career services teams to support placement readiness across colleges.
○ Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes.
○ Track and review placement-related metrics at a portfolio level, including readiness, participation, and outcomes.
○ Work with college leadership to resolve structural or operational barriers impacting placement outcomes.
○ Act as the college-facing escalation and governance owner for placement-related challenges.
● Additional Duties:
○ Collaborate with cross-functional teams to support portfolio performance, student success, and institutional growth.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Who You Are:
● Must-Have:
○ Minimum of 8+ years of experience in student-facing roles.
○ Proven leadership experience within ed-tech or student-centric environments.
○ Track record of inspiring and guiding teams of 5–10 individuals towards collective success and growth.
○ Vibrant and optimistic mindset, with strong analytical skills for creative problem-solving.
○ Demonstrated ability to navigate and resolve challenging situations while ensuring a positive experience for students at every step.
● Should Have:
○ Experience or skills related to process improvements and strategies.
○ Experience with ticketing software to manage queries efficiently.
● Nice to Have:
○ Additional relevant experiences or skills that would be advantageous.
○ Relevant certifications or training.
Why Join IIDE?
● Work with one of India's fastest-growing digital education brands
● Drive measurable student success and operational outcomes across partner colleges
● Lead high-impact teams and institutional partnerships
● Work in a collaborative and high-growth environment
Who You'll Thrive As
You're someone who:
● Takes ownership of student success, operational performance, and portfolio outcomes.
● Leads and develops teams with clear accountability and a growth mindset.
● Builds strong relationships with institutional stakeholders.
● Uses data and structured thinking to solve complex operational and student-facing challenges.
● Balances strategic leadership with hands-on execution.